Enhancing the Client experience at every touchpoint
Today’s consumers want easy and caring service, and a company that makes them feel valued. They want options that make taking action simple and build confidence in the services they are receiving.
Our approach
We aspire to meet Clients’ evolving expectations by putting them at the centre of everything we do. We’re building a better, more inclusive company focused on consistently providing great service experiences. We aim to do this through convenient processes, fair and quick handling of complaints, and friendly, easy-to-understand communication. We’re working to support each Client’s financial security and health management goals, too. We discuss our efforts in these areas in the Financial Security and Client Health sections.