Sun Life's case manager supports a Client with COVID-19 through empathy and proactive care. Our employees’ actions reflect Sun Life's commitment to putting Clients at the centre of everything we do. Keep reading to find out more.
Enhancing the Client experience at every touchpoint
Today’s consumers want easy and caring service, and a company that makes them feel valued. They want options that make taking action simple and build confidence in the services they are receiving.
Our approach
We aspire to meet Clients’ evolving expectations by putting them at the centre of everything we do. We’re building a better, more inclusive company focused on consistently providing great service experiences. Whether it is helping to navigate health concerns, save and plan for retirement or provide financial security for their families, our focus is on the positive impact we have on our Clients' lives. We aim to do this through convenient processes, fair and quick handling of complaints, and friendly, easy-to-understand communication. We’re working to support each Client’s financial security and health management goals, too. We discuss our efforts in these areas in the Financial Security and Client Health sections.