Talent management

Rewarding, engaging jobs build a productive, passionate team

We want our employees to feel motivated in their work and connected to their Sun Life experience. When they are, we believe they’ll be more productive and passionate in delivering on our Purpose.

Our approach

We’re committed to creating inclusive, sustainable and empowering workplaces where employees can be themselves and reach their potential. Over the past few years, we’ve invested in Sun Life workspaces that encourage new and diverse ways of working. We recognize there is no “one-size-fits-all” approach. Our model of open, bright and agile workspaces at many Sun Life locations, and technology that helps people work remotely reflects this thinking.

The global pandemic has led to an increase in remote working. Over 90% of our colleagues are working from home and we anticipate many may continue to work remotely in the future. The collaboration technologies and flexible learning approaches we offer support our employees working from any location, including from home. 

Kevin Strain
President and CEO of Sun Life

“The future of work at Sun Life is about flexibility and choice, empowering people to optimize their work and personal priorities.”

Developing our employees is a top priority. We offer in-house and online training and leadership development for all employees and leaders. Our e-learning portal, also accessible by mobile, contains more than 8,500 courses, tools and resources on everything from allyship to Zoom tips and tricks.

We also offer job rotation, tuition help and experiential opportunities outside of an employee’s day-to-day role. For example, our opportunity marketplace gives employees the chance to work with teams across Sun Life on short-term projects, regardless of their location or employee level. This provides them with an opportunity to gain new skills and experience – putting employees in the driver’s seat of their own career.

All employees must complete yearly training on a range of topics. This training is not about ticking a box. It’s about developing the knowledge, skills and behaviours to be risk-ready and help us protect our Clients, our brand, and most importantly – each other. For the most effective learning, employees can create a custom learning path based on their particular needs. Virtual classrooms, simulation/gamification and social learning are among the learning technologies we offer.

The talent landscape is constantly changing. There is a pressing need to find and nurture next-gen employees and leaders. They are the future of our business. They inspire us with fresh ideas to stay relevant and meet Client needs.

We have many programs to help us nurture a strong talent pipeline:

  • Practical learning opportunities for people still in school (co-op and work-study arrangements)
  • A Rotational Leadership Development Program in which new grads can explore different roles at Sun Life
  • An internal online talent marketplace that matches employees with short-term opportunities to build new experiences and develop skills
  • An experience leadership program, which fast tracks the development of top-talent directors into more senior roles
  • Yearly talent reviews that help us identify and develop future senior leaders across Sun Life

We encourage open, two-way dialogue with our employees and seek their input through various channels. These channels include:

  • A 360-degree feedback program
  • Performance reviews
  • Career planning sessions
  • Our social media platforms
  • Surveys on specific topics including engagement

2021 highlights

  • 89% employee engagement score1, exceeding the global financial services norm2
  • $25 million invested in training and development3

Learn more about our progress and performance in our 2021 Sustainability Report and ESG Performance Tables.

Opportunity knocks for Sun Life and our employees through in-house talent marketplace

Providing ways for employees to achieve their full potential is key to talent sustainability. Our internal “gig” marketplace offers an easy way for our employees to try out new roles and grow their skills at Sun Life.  

Learn more


Top Work Places 2021 logo Top Work Places 2021 logo

Named a 2021 Top Workplaces USA employer by Energage, in their inaugural awards. Sun Life also received recognition in the Top Leaders, Clued-In Leaders, and Communication categories. This recognition complements consecutive top-workplace awards from the Boston Globe and Forbes for Sun Life U.S.

2021 Best Places to Work logo 2021 Best Places to Work logo

Named one of Canada’s Best Places to Work by Glassdoor. This recognition was based solely on anonymous feedback from employees. They shared why Sun Life is a great place to work, including:

  • Our flexible culture
  • Range of benefits
  • Wellness and sustainability programs

More resources

1 72% of employees surveyed participated. Refer to Sustainability Data Scope – Note 2.

2 Based on Willis Towers Watson’s Benchmark of Global High Performance Companies and Global Financial Services.

3 Refer to Sustainability Data Scope – Note 3.

Refer to Sustainability Data Scope.