Trusted and responsible business

Trusted and responsible business

From tackling the climate crisis to expanding our diversity, equity and inclusion efforts, we are committed to being environmentally and socially responsible.

Trusted and responsible business

From tackling the climate crisis to expanding our diversity, equity and inclusion efforts, we are committed to being environmentally and socially responsible.

Operating ethically, treating our Clients and employees with utmost respect, and acting on critical environmental and societal issues are all vital components of maintaining the longevity and resiliency of our business.

Priority Sustainable Development Goals: #5 Gender Equality and #13 Climate Change.

Trusted and responsible business: Material topics

In a changing and increasingly digital world, the Client experience is taking on a whole new meaning. Today’s consumers want speedy, convenient and friendly service, and a company that makes them feel valued. Learn more about how we’re making it easier for Clients to do business with us

Empowered people and inclusive culture is part of our Client Impact strategy. It’s about hiring people with the right skills and investing in their development. It’s also about empowering our people to be action-oriented and accountable. Learn more about how we’re creating inclusive, sustainable and empowering workplaces where employees can be themselves

The fight for true inclusion in our society remains as critical as ever. Racism, discrimination and social inequality are serious, long-standing issues for society, as well as for businesses. Learn more about how we’re fostering DE&I for Clients, communities and colleagues

We’re keenly aware the window of opportunity to avert the worst impacts of climate change is closing. Around the world, people are demanding that governments and corporations do more – much more – to tackle the climate emergency. Learn more about how we’re tackling climate change throughout our operations and investments

As a large asset manager and insurer, proactively identifying, measuring and managing risk is fundamental to our business. A risk management mindset helps us meet our financial commitments to Clients. At the same time, it protects our competitiveness and long-term sustainability. Learn more about how we’re managing our exposure to environmental, social and governance risks

In the digital age, organizations like Sun Life hold more personal information than ever before. Our Clients trust us with their information. That’s why we see it as critical for Sun Life to take a leadership role to manage their data safely and responsibly. Learn more about our data security and privacy programs

Good governance and behaviour are essential for any sustainable business. They’re especially important for financial services companies like ours. Sun Life’s reputation depends on being well-governed and behaving ethically at all levels of our organization. Learn more about our corporate governance practices



  • 50% absolute reduction of greenhouse gas (GHG) emissions in our operations by 2030, relative to 20191

    New – effective in 2022

  • Net-zero GHG emissions by 2050 for our global operations. We set a net-zero goal for investments as well.

    New – established in 2021

  • Carbon neutral operations globally from 20212

    Achieved CarbonNeutral®3 company certification in 2021

Diversity-related (by 2025)

  • 50% women in Vice-President (VP)+ roles globally

    On track – 35% (FY21)

  • 25% underrepresented ethnicities in VP+ roles in North America

    On track – 16% (FY21)

  • 3.5% black employees in VP+ roles in Canada

    On track – 2% (FY21)

  • 5% black employees within student workforce in Canada

    On track – 4% (FY21)

  • Balanced gender representation on the Board of Directors

    On track – 42% women (FY21)

  • Progressive Aboriginal Relations Certification (for Canadian operations)

    On track 

  • 5% diverse supplier direct spend target in North America

    On track – 1.6% (FY21)

Our stories of impact

1 Includes emissions reductions from Sun Life’s offices and corporate travel.

2 Includes the offices of MFS and SLC Management affiliates (BentallGreenOak, InfraRed Capital Partners and Crescent Capital Group).

CarbonNeutral® is a registered trademark of Natural Capital Partners Europe Limited and is achieved in accordance with The CarbonNeutral Protocol, the leading global framework for carbon neutrality.