In today’s world, people face increased challenges when it comes to managing their health and accessing the right care at the right time. There are complex chronic diseases that require prevention and consistent management. Navigating the health-care system can be difficult, time-consuming and stressful, especially when dealing with a serious medical condition. To support healthier lives, we are using Client insights to innovate new products and services that help address unmet Client needs.
With Sun Life and our network of partners, people don’t have to go through it alone. Helping Clients get the right care, at the right time, is a top priority – and we believe it’s an important competitive differentiator. We've launched powerful platforms, such as Lumino HealthTM1 Virtual Care, Lumino HealthTM Provider Search and Lumino HealthTM Pharmacy in Canada, that help Clients explore and find local health-care providers and services that are right for them. These providers range from dentists, chiropractors, physiotherapists, pharmacists and psychologists to doctors and dietitians.
More people are turning to digital options to address their health concerns and connect with medical professionals virtually. Sun Life continues to invest in virtual care solutions that let Clients connect digitally with health-care professionals.
In the U.S., Sun Life Health Navigator powered by PinnacleCare provides personal health advisors who help Clients navigate the health-care system to access the right diagnoses, care and doctors they need.
We’re also creating opportunities for underserved communities to get the care they need, with the goal of increasing health outcomes for all. Location, income, background or work arrangement should not prevent people from accessing care. One example is dental care. Our DentaQuest business in the U.S. is connecting underserved populations with quality oral health care and promoting preventive care.
Sun Life’s key programs and support services for Client health