Helping Clients navigate the health-care journey

A serious health diagnosis is emotional and overwhelming. Finding and accessing the right care shouldn’t be.

Imagine you or a family member are diagnosed with cancer, a heart condition, or are suffering from long-term COVID-19 complications. Receiving the diagnosis alone is emotional and overwhelming. Now you are faced with the daunting and time-consuming task of finding and accessing the right care. It can be difficult and stressful.

To help Americans navigate the health-care system, Sun Life recently launched Health Navigator powered by PinnacleCare. Personal Health Advisors give Clients one-on-one support and guidance. This concierge approach helps Clients and their family members get medical opinions, find the right specialists and treatment centers, and schedule appointments. The advisors can even track down medical records or documentation from various providers.

Health Navigator not only helps people manage their health-care journey. It gives them peace of mind and time to focus on getting better during a challenging and often scary period in their lives.

“So often, navigating the health care system feels like you’re getting forwarded across countless phone lines or meeting with tonnes of people, and it’s really neat and different to have a very personal experience.” - Micah, patient.

This work supports our priority SDG target 3.8:

Achieve universal health coverage, including financial risk protection, access to quality essential health-care services and access to safe, effective, quality and affordable essential medicines and vaccines for all.

Learn more about our efforts to support Client health.