Code of Conduct
Sun Life is in the business of helping our Clients achieve lifetime financial security and live healthier lives. Our reputation and success are based on our shared commitment to doing the right thing for our Clients, our shareholders, society and each other. Our Code of Conduct (our Code) acts as a roadmap to help keep us on track across everything we do.
The Code helps us maintain our reputation for corporate integrity as a trusted and responsible business. It outlines our expectations to act with honesty, integrity and professionalism in all that we do. As a global company, our Code reflects the diversity of our organisation and is available in multiple languages. For additional information about other languages, please email the Code office: Code@sunlife.com / Regles@sunlife.com.
Read Sun Life’s Code of Conduct.
Ethics Hotline
Our Ethics Hotline is managed by an external service provider (ClearView Connects™) and is available 24/7 from anywhere in the world. ClearView provides the Ethics Hotline reporting platform, while Sun Life handles the review and investigation of any reports submitted through that platform.
The Ethics Hotline is available to report a possible violation of our Code that could harm our Clients, our employees or members of the public, as well as Sun Life or our reputation.
You can submit an Ethics Hotline report:
- online through a web-based application;
- by calling the Ethics Hotline and giving your report verbally to an agent;
- by leaving a voicemail report; or
- by mailing a report to a confidential Post Office (P.O.) Box.
What can be reported through the Ethics Hotline?
Topics that can be reported include (but are not limited to):
- Activity against Clients; agent misconduct
- Bribery, corruption or kickbacks
- Conflict of interest
- Discrimination
- Diversity, equity and inclusion issues
- Fair treatment of client concerns
- Fraudulent or inaccurate accounting, auditing or financial reporting
- Harassment
- Harm to people (including human trafficking, forced labour or child labour) or property
- Health, safety and environment concerns
- Improper gifts or gratuities
- Insider trading
- Intimidation and retaliation (whistleblower protection)
- Manipulation or falsification of data
- Misuse of Sun Life assets (IT, information, property)
- Risks that threaten our integrity and security, including by way of foreign interference
- Theft, embezzlement or fraud
- Violations of laws or regulation, or of our policies or procedures
What should not be reported to the Ethics Hotline?
You should not use the Ethics Hotline for:
- Client inquiries
- Customer service complaints
- Donation or partnership inquires
- Media relation inquiries
- Product and services inquiries (insurance, investments, financial advice, asset management)
- Regional office inquiries
- Shareholder or investor inquires
- Sun Life career opportunity inquiries