Increasing financial security

We offer a broad range of wealth and insurance solutions. Directly in line with our Purpose, they help our Clients and employees increase their lifetime financial security:

• Insurance – including life, health, supplemental health, disability, dental, vision and medical stop-loss insurance products. These products give people a financial safety net, allowing them to protect themselves and their families in moments that matter.
• Investments – including individual and workplace savings, investment, pension, market-based payout and annuity options. These options enable Clients to build savings toward their financial goals, including to and through retirement.
• Advice – including financial planning and retirement planning services.

We recognize that the financial landscape is complex. Many people don’t have the time, interest or financial literacy to navigate their financial choices. We’re using new technologies and nudging strategies to make financial decisions easier for people. These approaches help motivate them to take actions to increase their financial security. For example:

• In Canada, our digital coach, Ella, calls out opportunities to save and prepare for the future.
• In the U.S., our interactive platform, Benefits Explorer, is designed to provide employees with personalized, live educational content and customized tools to help them make well-informed benefits decisions.
• In Hong Kong, our digital Retirement Journey Planner helps people build and track personalized retirement goals. 

Across all of our markets, we see opportunities to reach and engage more people by creating more relevant offerings and removing barriers to access. We continue working to make insurance and wealth products available, accessible and affordable to more people – of different cultures, communities, income levels, generations and genders to help them achieve their financial security goals.

For example, we offer affordable insurance products to support underserved and low-income people in Asia. Our partnerships with local distributors help consumers access affordable insurance products. In North America, we’re taking action to close the insurance coverage gap. We have created digital tools to make it easier for anyone to apply for the life insurance they need.

Our experience shows that with greater knowledge and confidence, people can make better financial decisions. Across our regions, we’re increasing our financial education campaigns for Clients and community members. 

Advisors offer education on the importance of insurance, savings and investments through working one-on-one with Clients. Advisors also help Clients build financial plans to meet their short- and long-term goals.

• Our websites are continually updated with easy-to-understand financial information, tools and calculators. 
• Interactive platforms are designed to provide members with personalized, live educational content and customized tools to help them make well-informed benefits decisions.
• We use social media to reach more people and help them understand the importance of financial security.  

We engage in advocacy activities to highlight ways to improve financial resilience in society. Our activities include contributing to public policy discussions, participating in industry forums, and sharing research and insights.