Our sustainability plan builds from our foundation as a trusted and responsible business. At the core of this foundation is our commitment to being a responsibly managed business that is Client-focused, competitive, forward-thinking, financially and environmentally resilient, and sustainable for the long term. Operating ethically, treating our Clients and employees with utmost respect, investing in communities and reducing our impact on the environment are all vital components of maintaining the longevity and resiliency of our business.
For more than 150 years, we have proudly served Clients around the globe. Our relentless focus on Clients has helped us earn their trust and increase our success. In a competitive global marketplace, people and organizations have more choice in products and providers. That’s why our focus on Clients is more critical than ever.
For us, being Client-focused means listening and understanding what Clients need from us – at every touchpoint. It’s not just about selling insurance, benefits, or investment products. It’s about delivering the best outcomes for our Clients.
We’re a global business with more than 40,000 employees1. Talent and culture is one of Sun Life’s five strategic areas of focus.
It’s about hiring people with the right skills and investing in their development. It’s about making their jobs meaningful, rewarding and engaging. We also want our employees to feel motivated in their work. When they are, we believe they’ll be more productive and passionate in delivering on our Purpose.
1 Includes Asia joint ventures
Fostering diversity and inclusion (D&I) is the right thing to do and studies show a strong business case for it. Companies with inclusive cultures and diverse teams are more likely to be innovative and agile. They’re also are more likely to outperform their peers.
Our ambition to be one of the best insurance and asset management companies depends on active and sincere efforts to embrace diverse perspectives. We seek to understand and embrace all that makes every Sun Life employee and Client unique.
We face a changing climate and an increasingly resource-constrained world. We recognize the impacts that these challenges can have on our business, Clients and communities. We know from our Client, consumer and employee research that environmental responsibility is an important part of how people form their opinions of businesses.
Slowing climate change must be a global focus and we have an important role to play.
As a large insurer and asset manager, Sun Life manages various external and internal risks. Identifying and mitigating these risks is critical to our competitiveness, long-term sustainability and ability to meet financial obligations to Clients.
In an ever-changing world, risks are always present and continually evolving. More recently, businesses face increasing environmental, social and governance (ESG)-related risks. These include a changing climate, rising cyberattacks and an ageing population. Many stakeholders – especially investors, governments and international organizations – want to understand our exposure to ESG issues and how we are managing them.
Across Sun Life, we increasingly use data to be more personal, predictive and proactive to help Clients reach their goals. Our Clients trust us with their information, and it’s critical we take a leadership role when it comes to managing Client data safely and responsibly.
There’s not a day that goes by without a news headline about how personal data is being used, and in some cases, misused. All businesses must be vigilant and guard against all types of cyber threats.
Our Client Data Privacy Principles serve as internal guardrails for how we use Client data to deliver on our Purpose. These principles include:
Good governance and behaviour are essential for any sustainable business. This is especially important for financial services companies like ours, which depend on public trust. It’s about acting responsibly, doing the right thing and instilling confidence in the way we manage our business.
At the same time, Sun Life is a publicly listed company in a highly regulated sector. We therefore must meet extensive legal requirements and industry standards. This is important to ensure we’re advancing the interests of shareholders and stakeholders in a responsible way.