We aspire to be a responsibly-managed business that is Client-focused, competitive, forward-thinking, financially and environmentally resilient, and sustainable for the long term.
Operating ethically, treating our Clients and employees with utmost respect, and reducing our impact on the environment are all vital components of maintaining the longevity and resiliency of our business.
Priority Sustainable Development Goals: #5 Gender Equality and #13 Climate Change.
In a competitive global marketplace, people and organizations have more choice in products and providers. That’s why our focus on Clients is more critical than ever.
For Sun Life, being Client-focused means listening and understanding what Clients need from us. We’re there for them through both good and tough times. It’s not just about selling insurance, benefits, or investment products. It’s about delivering the best outcomes for our Clients.
Talent and culture is one of Sun Life’s six strategic areas of focus. It’s about hiring people with the right skills and investing in their development. It’s about making their jobs meaningful, rewarding and engaging. We also want our employees to feel motivated in their work. When they are, we believe they’ll be more productive and passionate in delivering on our Purpose.
1 Based on Willis Towers Watsons benchmark of Global High Performance Companies and Global Financial Services.
Fostering diversity, equity and inclusion (DE&I) is the responsible thing to do, but its much more than that. It helps our Clients, colleagues and communities shine. And companies with inclusive cultures and diverse teams are more likely to be innovative, collaborative and agile.
Two of the greatest threats we face today are a changing climate and natural resource depletion. These threats significantly affect our business and our stakeholders. Around the world, people are demanding that governments and corporations do more to fight climate change.
Slowing the climate crisis is a global priority and we have an important role to play.
1 GHG emissions intensity is expressed as kilograms of carbon dioxide equivalent per square foot of real estate.
2 The target calculation includes Scope 1, 2, 3 emissions from energy, water and waste (where weight data exists) for Canadian and U.S. Investment Properties, International Properties (owned from 2017 forward) and Corporate Real Estate properties >40,000 ft2. The properties included are those with greater than 75% data availability. Emissions are normalized for acquisitions, dispositions, weather, occupancy, and exceptional tenant load impacts (where data is available) so these factors do not affect progress towards the target. Sun Life's emissions used for target calculation differ from the annual absolute emissions which are calculated as per the GHG Protocol and reported on page 55 of our 2020 Sustainability Report. Further details on target calculation can be found in our 2020 GHG Emissions Reporting Methodology.
3 We calculate year-over-year reductions annually. We report cumulative annual reductions since 2014 baseline.
4 Reported reductions account for the purchase of renewable energy credits (RECs) and carbon offsets (net, market-based reporting).
As a large insurer and asset manager, Sun Life faces a variety of risks and uncertainties. These risks range from interest rate fluctuations and cybersecurity, to emerging ones such as climate change. Identifying and mitigating these risks is critical to our competitiveness, long-term sustainability and ability to meet financial obligations to Clients.
In the digital age, organizations like Sun Life hold more personal information than ever before. Our Clients trust us with their information. It’s critical that we take a leadership role to manage Client data safely and responsibly. Across our businesses, we use data to be more personal, predictive and proactive to help Clients reach their goals.
Our Client Data Privacy Principles serve as internal guardrails for how we use Client data to deliver on our Purpose. These principles include:
Good governance and behaviour are essential for any sustainable business. This is especially important for financial services companies like ours, which depend on public trust.
Read about our sustainability commitments in action: