Support

How can we help?

We take great pride in supporting our clients. Whether you need a form, have questions about your benefits, or require other assistance, we’re here to help.

Need to speak to someone?

Find the right contact to help answer your questions:

Sun Life
One Sun Life Executive Park
96 Worcester St.
Wellesley Hills, MA 02481
Telephone:
1-800-SUN-LIFE (786-5433)
E-mail:
USWeb_General_Information@sunlife.com

General inquiries:

Sun Life
One Sun Life Executive Park
96 Worcester St.
Wellesley Hills, MA 02481
Telephone:
1-800-SUN-LIFE (786-5433), ext. 303-1955
E-mail:
USWeb_General_Information@sunlife.com

To report suspected fraud/ethics violations:

SIU Fraud Reporting Officer
Sun Life
One Sun Life Executive Park
96 Worcester St.
Wellesley Hills, MA 02481

Telephone:
1-800-432-1102 ext. 303-1315
E-mail:
usfraud@sunlife.com

Investor relations:

Institutional investors and analysts can contact us at:
E-mail:
investor.relations@sunlife.com

Media inquiries:

Please visit our media contacts page.

Sun Life is committed to protecting customer, policyholder and company assets. To fulfill this commitment, Sun Life has developed internal controls to safeguard assets, including controls to detect and prevent fraud. Customers, policyholders, agents, and employees are encouraged to contact the company to report suspected fraudulent or dishonest activity which may potentially impact Sun Life or parties with which it has a relationship. Contact information is listed below. All calls and correspondence using the following phone number, e-mail, and address will be treated in a confidential manner. If you wish to be contacted, please leave your name and contact information. Typically, an investigator will respond within one business day after the information is provided. You may also leave an anonymous message. However, to be of value, information left in an anonymous message should be verifiable and be sufficiently detailed so as to allow Sun Life to initiate an investigation.

Universal Life/Whole Life policies:

For general correspondence:
Sun Life
Attn: Individual Customer Service
P.O. Box 9106
Wellesley Hills, MA 02481
Telephone:
1-800-862-6266
Fax:
1-888-863-8311
E-mail:
Customer Service

For overnight mail:
Sun Life
One Sun Life Executive Park
96 Worcester Street
Wellesley Hills, MA 02481

For premium payments:
Sun Life
P.O. Box 0760
Carol Stream, IL 60132-0760

For overnight mail (payments):
Sun Life Lockbox #0760
5450 N Cumberland Ave
Chicago, IL 60656

Term Life policies:

For policies beginning
with SC, SU:
Sun Life Term Center
P.O. Box 84308
Lincoln, NE 65808
Telephone:
1-877-431-7379
E-mail:
admin@sunlifeterm.com

Overnight mail for
SC, SU policies:
Sun Life Term Center
421 South 9th Street, Suite 222
Lincoln, NE 65808

In July 2023, Delaware Life Insurance Company of New York was acquired by Nassau Life Insurance Company. Please continue to use the contact information listed here until further notice.

For NY general correspondence:

Delaware Life Insurance
Company of New York
P.O. Box 9106
Wellesley Hills, MA 02481-9106
Telephone:
1-877-750-8683
Fax:
1-888-863-8311
E-mail:
Customer Service

For NY overnight mail:
Delaware Life Insurance
Company of New York
96 Worcester Street
Wellesley Hills, MA 02481

For NY premium payments:
Delaware Life Insurance Company of New York
P.O. Box 0532
Carol Stream, IL 60132-0532

For NY overnight mail (premium payments):
Delaware Life Insurance Company of New York
Lock Box #0532
5450 N Cumberland Ave
Chicago, IL 60656

For all other policies:
Sun Life
P.O. Box 9106
Wellesley Hills, MA 02481-9106
Telephone:
1-800-862-6266
Fax:
1-888-863-8311
E-mail:
Customer Service

Overnight mail for all other policies:
Sun Life
One Sun Life Executive Park
96 Worcester Street
Wellesley Hills, MA 02481

Mail:
2323 Grand Blvd.
Kansas City, MO 64108

PPO provider services
Telephone: 800-434-2638
E-mail:
ppoinforequests@sunlife.com

Prepaid provider services
Telephone: 800-443-2995
E-mail:
prepaiddental@sunlife.com

Looking for a form?

Visit our forms library to access our frequently used forms.

For your information

Keep up to date with policies & regulations that have been put in place.

Group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York. In New York group insurance policies are issued by Sun Life and Health Insurance Company (U.S.) (Lansing, MI). Product offerings may not be available in all states and may vary depending on state laws and regulations.

SLPC 30661 03/21 (exp. 03/23)