If you are not a dentist or dental office employee, explore our content for plan members and familiesemployers, or brokers and consultants.

Committed to our network

We are committed to establishing and maintaining an excellent dental provider network. Our PPO networks were created by dentists for dentists and have become some of the nation's largest national preferred provider organizations.

New Provider portal!

The new portal automates previously manual processes and puts everything you need in one place. No more tracking down the right information. You’ll be able to get real-time coverage estimates, eligibility status and more – all with a few clicks. And that is just some of the possibilities.

Learn more about Provider portal resources

Provider search

Not sure you participate in one of our networks?

Claim submission tips

Questions about submitting a claim?

Dental fraud and abuse

Prevention and detection of fraud and abuse is in everyone's best interest.

Provider FAQs

More Questions? Find answers to some of the most frequently asked ones!

Notice regarding Change Healthcare

Sun Life U.S. is operating normally. We are currently receiving and processing dental claims at typical volumes. Our administrative systems have not been affected.

If your dental office previously used the Change Healthcare clearinghouse, here are other methods to submit your claims to us:

  • Use alternate clearinghouse services: Vyne or DentalxChange
  • Mail: Sun Life Dental Claims, P.O. Box 2940, Clinton, IA 52733
  • Fax: 563-242-0184
  • Questions?  Call 800-434-2638

Get in contact with us

Whether you are one of our current providers or interested in becoming a part of our network, please feel free to contact us by one of the methods below.

Dental claims or provider portal assistance:
Phone – 800-442-7742

PPO provider services:
Phone – 800-434-2638
Email – ppoinforequests@sunlife.com
Complete our online form

Prepaid provider services:
Phone – 800-443-2995
Email – PrepaidDental@sunlife.com

For administration maintenance such as, an address change or to update your phone number, please email dha@sunlife.com.

Dentist Guide

Access our latest dentist guide by visiting dha.com and logging into our secure site.

 

Has something changed? Let us know.

Please ensure your contact details and practice information are up-to-date. Changes to TINs, EFT payment accounts, or new and moved locations should be communicated to us as soon as possible. 

Provider information update form

Important information for California members

Free language assistance is available for dental members in the state of California to ensure that residents with limited English language skills are able to access services available to all members.

Members can get an interpreter at no cost to talk to your doctor or health plan. To get an interpreter or to ask about written information in your language, first call your plan’s phone number at 800-443-2995. Someone who speaks your language can help you. If you need more help, call the HMO Help Center at 888-466-2219 (for prepaid dental), or the CA Dept. of Insurance at 800-927-4357 (for PPO dental).

Puede obtener la ayuda de un interpreter sin costo alguno para hablar con su médico o con su plan de salud. Par obtener la ayuda de un interprete o preguntar sobre información escita en español, primero llame al número do teléfono de su plan de salud al 800-443-2995. Alguien qu habla español puede ayudarle. Si nedesita ayuda adicional, llame al Centro de ayuda de HMO al 888-466-2219 (para odontología prepago), o llame al Departmento de Seguros de CA al 800-927-4357 (para odontología PPO).

For additional languages 

For information on communications, nondiscrimation, & compliant notices 

  • Dentists & dental offices

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The content on this page is not approved for use in New Mexico.

Group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York. In New York group insurance policies are issued by Sun Life and Health Insurance Company (U.S.) (Lansing, MI). Product offerings may not be available in all states and may vary depending on state laws and regulations.

SLPC 30744 03/21 (exp. 03/24)