Faster access to answers. More time for what matters. Meet Sunny.
As Client needs grow more complex, advisors are navigating more information than ever before. Policies, products and processes are constantly evolving, and finding the right answer quickly isn’t always easy.
That’s where Sunny comes in.
Introducing Sunny – Sun Life’s new GenAI-powered chatbot designed to help advisors find information faster and more consistently. By connecting across internal systems and knowledge sources, Sunny surfaces clear, reliable answers in real time – reducing time spent searching and simplifying day-to-day work.
Here’s how Sunny supports advisors:
Get answers faster
Ask questions conversationally and get direct responses without navigating multiple pages
Consolidate information
Receive summarized insights pulled from multiple sources in one response
Improve accuracy
Get verified responses with reference links to ensure advisors are working with current, reliable information
Support better conversations with draft summaries
Quickly gather information as a starting point for Client and team discussions, collaboration and planning
Early feedback from advisors highlights the impact Sunny is already having in their day-to-day work:
“Overall, my experience has been fantastic. It is very easy to use, intuitive, and has already helped me save a significant amount of time within my business.”
Advisors are also seeing meaningful efficiency gains when it comes to finding answers:
“Speed in finding results… this narrows the search down and takes you to the correct area faster. Saves time, as you don’t need to call the Service Centre as often.”
“Love this tool… I already used it to answer questions that would have taken me 15-20 minutes each to answer, but can now answer in 2-5 minutes.”
Sunny helps reduce friction in advisors’ day-to-day work, making it easier to access the information they need to serve Clients with clarity and confidence.
It also builds on a growing ecosystem of tools designed to support advisors, including Notes Assistant launched last year. Together, these solutions are helping create a more connected, seamless digital experience, giving advisors more time to focus on what matters most: helping Clients achieve financial security and live healthier lives.
