How one son's promise became a community of care
MARC: The story of Milagros started with my father.
[A photo on a shelf depicts Marc’s father posing with his hand on his chin in a round hat and glasses. A series of other photos in the home depict family and friends posing and smiling together.]
MARC: We are a home where love is passed on.
[Marc sits on a stool and addresses an interviewer off screen in Filipino.]
MARC: Sadly, my father passed away in November 2020.
[A close-up shot of an elderly woman’s hand shows her selecting different coloured blocks and placing them on a grid on the table.]
MARC: So, I made the decision to carry on his legacy.
[Various staff and residents at the Milagros Elderly Care Home gather in a room together.]
SIGN: Welcome to MILAGROS ELDERLY HOME CARE SERVICES
[A close-up shot shows Marc smiling and gazing off camera to the right while sunlight streams in from behind him.]
[Marc sits on a stool and addresses an interviewer off screen in Filipino.]
MARC: But I didn’t build this alone.
[Various shots show Marc, other care home staff, and residents engaging in crafts and lively conversation together at the care home.]
MARC: So many people helped—our families, our friends, and my partner—who share the same advocacy of caring for the elderly.
[Marc approaches his partner, Laurence, and points at three large pieces of detailed Filipino artwork behind them. They admire the art together.]
SIGN: Welcome to MILAGROS ELDERLY HOME CARE SERVICES
[Milagros staff and residents gather around a table of differently coloured blocks and sort them together into grids on the table.]
[Marc sits on a stool and addresses an interviewer off screen in Filipino.]
MARC: Laurence and I have been through so much together.
[A photo on a shelf depicts Marc and Laurence posing together and smiling.]
[A close-up shot shows an intricate blue fabric with golden, black, and white stitched birds sitting on a flowering branch.]
MARC: He always tells me, “You can do this.”
[Marc and Laurence stand in a warmly lit room with art on the wall, filled with boxes and a couch wrapped from moving. Marc addresses the camera in Filipino.]
MARC: Here, you can see donations from all kinds of people...
[Marc holds a clip board and checks different boxes for labels around the room. Marc and Laurence open boxes containing elderly care products, smiling and showing the camera.]
MARC: ...from companies that truly care for the elderly.
[Marc addresses the camera in Filipino as he looks through boxes.]
MARC: Every time we receive donations, we’re so grateful because it helps ease the expenses for our elders.
[A close-up shot shows an elderly woman upright in bed, using colourful crayons to complete word searches with a staff member.]
[Marc sits next to an elderly woman in a wheelchair and speaks to her indistinctly. He leans over and she gives him a kiss on the cheek.]
[An outdoor wind chime blows gently in the wind.]
[A brown chihuahua barks from under large green leaves in a garden.]
[A shot outside the care home shows two signs with the building’s name.]
SIGN: MILAGROS ELDERLY HOME CARE SERVICES
MARC: The heart of Milagros lives in its caregivers.
[Milagros staff wearing scrubs walk between curtains separating resident beds.]
[A staff member takes a resident’s blood pressure from her bed.]
[Marc sits on a stool and addresses an interviewer off screen in Filipino.]
MARC: Even as the founder of Milagros, I believe it’s just as important to love and care for the people who care for and keep our home running...
[Two staff members look at a tablet next to resident beds as one types out notes.]
[Staff members walk around residents sitting at a table and sorting through different coloured blocks that they pick up from bins.]
[Marc sits on a stool and addresses an interviewer off screen in Filipino.]
MARC: ...and those are our caregivers. There was a time, last year, that really hit me. One of my staff had a stroke. Because of Sun Life, he received financial support.
LEGAL FOOTER: Total and Permanent Disability Income is a monthly income benefit for up to 60 months in case of total and permanent disability due to accident or illness. Terms and conditions of the insurance policy apply.
[Staff members assist residents and continue sorting coloured blocks.]
MARC: And it made me realize I need to take care of my people, too.
[Marc sits on a stool and addresses an interviewer off screen in Filipino.]
MARC: My financial advisor, Chris, opened my eyes to see how important it is to look after the people who work with you.
[Marc and Chris sit at a table, speaking indistinctly and looking through folders of documents.]
LEGAL FOOTER: Terms and conditions of the insurance policy apply. Benefits indicated in this material are subject to the specific guidelines by Sun Life and the actual provisions of the policy contract.
[Chris stands outside around trees wearing a Sun Life branded yellow, blue, and white polo and glasses, and addresses an interviewer off screen in Filipino.]
Chris Callejo Sun Life Advisor
CHRIS: Marc reminds me that not all families look the same.
[Marc sits next to an elderly woman in a wheelchair in a room with greenery, then appears with her in a different shot and gives her a hug as they both smile.]
CHRIS: [In English] But the love and responsibility is just as real.
[Staff and residents sit at a table and sort through different coloured blocks.]
[Marc and other staff members gather around a table, speaking and smiling together.]
CHRIS: Because it shows that financial planning is not just about money.
[Chris stands outside and addresses the camera in English.]
CHRIS: It’s about love, purpose, and taking care of people in your own way.
SIGN: Welcome to MILAGROS ELDERLY HOME CARE SERVICES
[A staff member stands next to an elderly woman and they sort blocks together.]
MARC: [In Filipino] In our home, from the caregivers to my assistant, to my cook...
[Staff members stand with Marc and converse indistinctly in front of a room of other staff and residents spending time together.]
[Marc sits on a stool and addresses an interviewer off screen in Filipino.]
MARC: ...we are all insured by Sun Life.
[Marc and Chris stand outdoors under many green trees together and discuss a folder of documents indistinctly.]
[Marc sits on a stool and addresses an interviewer off screen in Filipino.]
MARC: I know that no matter what happens to us, we will be protected.
[Marc and an elderly woman smile and wave at the camera.]
[Marc, staff members, and residents gather behind a table and smile to the interviewer off screen, waving.]
MARC: And even if I get sick, or one of my caregivers does...
[Marc sits on a stool and addresses an interviewer off screen in Filipino.]
MARC: ...we won’t have to be afraid of facing it without support.
[The screen fades into a soft yellow with the Sun Life logo and additional text.]
Sunlife.co/FutureProof
LEGAL FOOTNOTE: Sun Life of Canada (Philippines), Inc. Is regulated by the Philippines’ Insurance Commission (IC). For client assistance, know about our process at sunlife.com/Sun-Life-CAMS or contact: 02-8849-9888 | sunlink@sunlife.com | Sun Life Centre, 5th Ave. cor Rizal Drive, BGC Taguig. For consumer concerns, contact IC (Manila, Cebu & Davao): 02-8523-8461 local 103 and 127 | 0917-116-0007 (Globe) and 0999-993-0637 (Smart) | publicassistance@insurance.gov.ph.
[Uplifting music fades and ends.]
When Marc Cacho talks about the story behind Milagros Elderly Care Home Services, he doesn't begin with a business plan.
He begins with his father.
"The story of Milagros started with my father," Marc explains. After his father's passing in November 2020, Marc made a decision: he would continue his father's legacy by creating a place where older adults could receive the care, dignity and respect they deserve.
The result was Milagros, an elderly care home in the Philippines that provides support for older members of the community while fostering a sense of belonging and family. At its core is a simple philosophy: love is meant to be passed on.
Building a home with purpose
Creating Milagros was never something Marc expected to do alone.
He credits family, friends and his partner, Laurence, for helping bring the vision to life. Together, they shared a commitment to supporting older adults and creating a home where residents could feel cared for and valued.
Along the way, community support played an important role. Donations from organizations and individuals helped ease some of the costs associated with caring for residents and allowed the team to continue focusing on what matters most—the people they serve.
But as Milagros grew, Marc began thinking about another group of people who were essential to its success.
The caregivers.
Caring for the caregivers
Every day, caregivers at Milagros help residents with medical needs, daily activities and companionship. They are often the first to notice when someone needs support and the people residents rely on most.
For Marc, their contributions are impossible to overlook.
"The heart of Milagros lives in its caregivers," he says. Even as founder, he believes it's just as important to care for the people who keep the home running as it is to care for the residents themselves.
That belief became deeply personal when one member of his team experienced a stroke.
A turning point
When the caregiver suffered a stroke, the impact extended beyond the workplace.
Fortunately, financial support was available through Sun Life coverage, helping provide assistance during a challenging period. For Marc, the experience reinforced an important lesson: caring for employees means helping them prepare for life's unexpected moments, too.
"It made me realize I need to take care of my people, too," Marc says.
Through conversations with Chris Callejo, his Sun Life advisor, Marc gained a broader understanding of how financial protection could support the people who make Milagros possible every day.
Financial planning is about people
For Chris, Marc's story is a reminder that financial planning isn't just about finances.
"Not all families look the same," Chris explains. "But the love and responsibility is just as real." He believes financial planning is ultimately about helping people protect what matters most—whether that's a spouse, a parent, a child, a friend or the community they serve.
That perspective resonated with Marc.
Today, everyone at Milagros—from caregivers to support staff—has insurance coverage through Sun Life. Marc wanted every member of his team to know they have access to protection and support, regardless of what the future may bring.
"I know that no matter what happens to us, we will be protected," he says.
Protection that makes care possible
For organizations like Milagros, financial security creates ripple effects.
When employees feel supported, they can focus on the people who depend on them. Families gain greater confidence in the future. Communities benefit from stronger care networks. And employers can help create a culture where people know they are valued. This perspective is reflected throughout Marc's story of caring for residents while also protecting the people who care for them.
For Marc, that's what his father's legacy has become.
What began as a promise to honour one person's life has grown into a community built on compassion, dignity and support for residents, caregivers and families alike.
And in that community, no one has to face life's challenges alone.
