Visit Selection

Healthcare support and guidance when making the right decision matters.

We leverage our relationships to connect members with the leading specialists for their specific condition and preferences. Our expert team provides support and guidance to our members across a wide variety of conditions and circumstances.

The member experience

Health Navigator’s high-touch, personalized process is:

  • Fast—we know you need answers quickly.
  • Seamless and smooth—we are here to make things easier.
  • Objective—we explore treatment plans and options that are solely based on what is best for you and your family.
  • Designed to give you peace of mind—every physician recommendation given to a member is reviewed by one of our medical directors.
  • Focused on improving your care experience—resulting in improved health outcomes.

Working closely with our care advisors and medical team, our members have support from initial discussion through expert second opinions (if necessary), treatment decision support, and follow up even after health decisions are made.

Member Success: Joyce's Story

Joyce, Sun Life Employee & Health Navigator Member

“The worst part is when you don't know what to do. When you don't know how to help your child. And so I called Health Navigator."

A member-focused approach

Our priority is to create a better care experience and help our members achieve the best health outcomes possible.

Read how we have been able to impact our members

Are you a current Health Navigator member?

Learn how Health Navigator can help you with your preventive care and serious medical needs.

 

Contact a Health Navigator care advisor today

HR administrator

If you are interested in having access to health advocacy and care navigation services, reach out to your HR administrator.

 

Start the conversation

PinnacleCare is a member of the Sun Life family of companies. PinnacleCare and its employees do not diagnose medical conditions, recommend treatment options or provide medical care, and any information or services provided should not be considered medical advice. Any medical decisions should be made only after consultation with and at the direction of your medical provider. Any person or entity who provides health care services following a referral or other service provided does so independently and not as an agent or representative of PinnacleCare.

Group stop-loss insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York, under Policy Form Series 07-SL REV 7-12. In New York, group stop-loss insurance policies are underwritten by Sun Life and Health Insurance Company (U.S.) (Lansing, MI) under Policy Form Series 07-NYSL REV 7-12. Product offerings may not be available in all states and may vary depending on state laws and regulations. Product offerings may not be available in all states and may vary depending on state laws and regulations. The content on this page is not approved for use in New Mexico.

© 2022 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved. The Sun Life name and logo are trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us.

SLPC 31760 08/22 (exp 08/24)