The member experience
Health Navigator’s high-touch, personalized process is:
- Fast—we know you need answers quickly.
- Seamless and smooth—we are here to make things easier.
- Objective—we explore treatment plans and options that are solely based on what is best for you and your family.
- Designed to give you peace of mind—every physician recommendation given to a member is reviewed by one of our medical directors.
- Focused on improving your care experience—resulting in improved health outcomes.
Working closely with our care advisors and medical team, our members have support from initial discussion through expert second opinions (if necessary), treatment decision support, and follow up even after health decisions are made.