Emergency notice: We're ready to assist Clients who have been affected by the recent weather and fire events. Read the notice


We’re here to help

Our people are here for you. Our business continuity efforts have long been in place for moments like this. And we have operated with an agile work approach for years with robust capabilities for employees to work remotely, allowing us to pivot quickly in this crisis. Nearly all Sun Life U.S. employees are working from home during this pandemic, which helps ensure their well-being while continuing to serve our Clients and local communities. We want to reassure you that Sun Life is a financially strong company, and we’re here for you during these challenging times.

Read a message from our President on COVID-19.

Our financial strength

With over 150 years of history, we’ve got you covered.

Read about our financial strength

  • Considerations for reopening the workplace
  • FFCRA and CARES Act
  • Federal loan programs
  • New York and other state resources
  • American Rescue Plan Act (ARP)
  • Answers to top employer questions
  • How to work with us digitally
  • American Rescue Plan Act (ARP)
  • Virtual group or 1:1 meeting support
  • Telephonic support for 1:1 communication
  • Enrollment and administration platforms
  • Customized landing pages
  • Answers to top questions
  • If you lost your job or full time status
  • Short-Term Disability and COVID-19
  • COVID-19 benefit if you have Critical Illness coverage
  • Answers to Sun Life member questions
  • How to work with us digitally
  • Resources for dentists & dental offices
  • Answers to top questions
  • Adding telemedicine services to the Plan
  • Right to Recalculate provision
  • How to work with us digitally
  • Individual Life Insurance

    If you have a U.S. Individual policy such as Universal Life, Whole Life or Term Life, Sun Life is ready to serve your needs and answer your questions.

    Please see the Client support page to find specific phone and email contacts.

    If in doubt, just call us at 1-800-862-6266

    Or E-mail: ics@sunlife.com

    We invite you to read a brief letter from Sun Life’s Chief Executive Officer, Dean Connor

Group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York. In New York group insurance policies are issued by Sun Life and Health Insurance Company (U.S.) (Lansing, MI). Product offerings may not be available in all states and may vary depending on state laws and regulations.

© 2021 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved. Sun Life and the globe symbol are trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us.

SLPC 30741 03/21 (exp. 03/23)