COVID-19 response

We’re here to help

Our people are here for you. Our business continuity efforts have long been in place for moments like this. And we have operated with an agile work approach for years with robust capabilities for employees to work remotely, allowing us to pivot quickly in this crisis. Nearly all Sun Life U.S. employees are working from home during this pandemic, which helps ensure their well-being while continuing to serve our Clients and local communities. We want to reassure you that Sun Life is a financially strong company, and we’re here for you during these challenging times.

Read a message from our President on COVID-19.

  • Considerations for reopening the workplace
  • FFCRA and CARES Act
  • Federal loan programs
  • New York and other state resources


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  • Answers to top employer questions
  • How to work with us digitally

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  • Virtual group or 1:1 meeting support
  • Telephonic support for 1:1 communication
  • Enrollment and administration platforms
  • Customized landing pages

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  • Answers to top questions
  • If you lost your job or full time status
  • Short-Term Disability and COVID-19
  • COVID-19 benefit if you have Critical Illness coverage

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  • Answers to Sun Life member questions
  • How to work with us digitally
  • Resources for dental providers




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  • Answers to top questions
  • Adding telemedicine services to the Plan
  • Right to Recalculate provision
  • How to work with us digitally



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SLPC 30172 1/21 (exp 1/22)

Group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states except New York. In New York, group insurance policies are underwritten by Sun Life and Health Insurance Company (U.S.) (Lansing, MI).

© 2021 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved. Sun Life and the globe symbol are trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us.