Health Navigator has been a trusted health advocacy partner for more than 20 years and is backed by Sun Life’s expertise in medical risk management and stop‑loss solutions. We provide high‑touch health advocacy and care navigation for any health need, supporting members and families across complex or ongoing care journeys.
When healthcare decisions feel overwhelming, Health Navigator provides trusted, one‑on‑one support to help people access the right care and move forward with confidence. Sun Life Health Navigator connects people to experienced Care Advisors who combine clinical expertise with deep knowledge of benefits, disability, and medical risk management, providing personal guidance, hands‑on coordination, and expert second opinions during high‑impact health moments.
Make sense of complex care and next steps
Identify high‑quality, in‑network specialists
Validate diagnoses and treatment options, including expert second opinions
Navigate requirements with confidence
See how members used Health Navigator to get guidance and coordinate care during an unexpected health concerns.
What started as a routine doctor search revealed unexpected liver concerns. Health Navigator helped Tara coordinate specialty care and understand next steps, providing support when it mattered most.
What started as a routine doctor search revealed unexpected liver concerns. Health Navigator helped Tara coordinate specialty care and understand next steps, providing support when it mattered most.
Contact our team to learn how Health Navigator can support high‑impact health events and strengthen your benefits strategy.
Already a member? Connect with a Care Advisor for one-on-one support.
Sun Life's Employment Law Team hosted an informative session on key compliance issues related to leave and accommodation laws. They covered:
Watch the recording of this webinar held on March 17, 2025 for valuable insights and best practices for navigating complex employment regulations.
In this informational webinar, we explored API connectivity in employee benefits, the changing landscape of technology expectations, and the BenTech ecosystem evolution. The webinar included a discussion on APIs and how they drive efficiencies in benefits administration as well as key questions to ask carriers about their connectivity. Watch the recording of this webinar that took place on February 25, 2025.
Sun Life hosted a webinar to introduce their innovative health solution, Clinical 360+, aimed at revolutionizing employee healthcare while managing costs effectively.
Watch the webinar recording from February 27, 2025.
Health Navigator is provided by PinnacleCare. It is not insurance. PinnacleCare is a member of the Sun Life Financial Inc. (‘Sun Life”) family of companies. PinnacleCare and its employees do not diagnose medical conditions, recommend treatment options or provide medical care, and any information or services provided should not be considered medical advice. Any medical decisions should be made only after consultation with, and at the direction of, the medical provider. Any person or entity who provides health care services following a referral or other service provided does so independently and not as an agent or representative of PinnacleCare.
Sun Life offers Health Navigator in all states and no Sun Life insurance purchase is required to purchase.
Sun Life also offers Health Navigator with Disability policies in certain states and specifically not in New York and Washington. Employers who provide group insurance coverage and make Health Navigator available within an I.R.C. Section 125 cafeteria plan should consult a tax professional to determine whether those services are Qualified Benefits for Section 125 plans.
Group stop-loss insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York, under Policy Form Series 07-SL REV 7-12 and 22-SL. In New York, Group stop-loss insurance policies are underwritten by Sun Life and Health Insurance Company (U.S.) (Lansing, MI) under Policy Form Series 07-NYSL REV 7-12 and 22-NYSL. Policy offerings may not be available in all states and may vary due to state laws and regulations. Not approved for use in New Mexico.
© 2026 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved. The Sun Life name and logo are registered trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us
HNWB-10270-1-b
#4438388875 04/26 (exp. 04/28)
