Sun Life Health Navigator

A personal care advisor when it matters most

Contact our team

Navigating complex healthcare with confidence

Health Navigator has been a trusted health advocacy partner for more than 20 years and is backed by Sun Life’s expertise in medical risk management and stop‑loss solutions. We provide high‑touch health advocacy and care navigation for any health need, supporting members and families across complex or ongoing care journeys.

How Health Navigator helps

When healthcare decisions feel overwhelming, Health Navigator provides trusted, one‑on‑one support to help people access the right care and move forward with confidence.  Sun Life Health Navigator connects people to experienced Care Advisors who combine clinical expertise with deep knowledge of benefits, disability, and medical risk management, providing personal guidance, hands‑on coordination, and expert second opinions during high‑impact health moments.

What we help with:

Care coordination

Make sense of complex care and next steps

In-network care

Identify high‑quality, in‑network specialists

Appointments

Validate diagnoses and treatment options, including expert second opinions

Benefits and administration

Navigate requirements with confidence

Member stories

See how members used Health Navigator to get guidance and coordinate care during an unexpected health concerns.

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Tara's story

What started as a routine doctor search revealed unexpected liver concerns. Health Navigator helped Tara coordinate specialty care and understand next steps, providing support when it mattered most.

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Joyce and Lulu’s story

What started as a routine doctor search revealed unexpected liver concerns. Health Navigator helped Tara coordinate specialty care and understand next steps, providing support when it mattered most.

Health Navigator is available through participating employer-sponsored benefits. Check your eligibility here.
 
For more information on Health Navigator, click here.

Interested in Health Navigator?

Contact our team to learn how Health Navigator can support high‑impact health events and strengthen your benefits strategy.

Already a member? Connect with a Care Advisor for one-on-one support.

Sun Life insights and events

Addressing the Healthcare Burnout Epidemic Webinar

May 14, 2026

On May 12, Sun Life hosted a webinar on the healthcare burnout epidemic, exploring the factors driving burnout, barriers that can keep employees from seeking support, and practical strategies employers can use to improve wellbeing, retention, and return-to-work outcomes. Katie Connell, PhD, ABPP, Director of Behavioral Health in Group Claims, and Sheila Weiss, RN, Assistant Vice President of Group Claims and Clinical Services at Sun Life, shared clinical and claims perspectives on addressing this growing workforce challenge.

March 26, 2026 Sun Life Connect webinar

March 30, 2026

Watch the March 26, 2026 webinar recording to discover what's launching now and what's coming next for Sun Life Connect, helping you plan accordingly. Learn practical tips and strategies to maximize the enhanced capabilities available to you.

March 2026 Leave and Accommodation law updates

March 18, 2026

Sun Life's March 17, 2026 compliance webinar covered critical updates on leave and accommodation laws, including recent FMLA guidance, state-level leave expansions, and enforcement actions by the EEOC under the ADA and Pregnant Workers Fairness Act (PWFA). Presented by Sun Life's senior counsel team, this comprehensive overview provides employers with practical guidance on compliance requirements and litigation risk factors in the evolving landscape of leave and accommodation law.

View insights

Health Navigator is provided by PinnacleCare. It is not insurance. PinnacleCare is a member of the Sun Life Financial Inc. (‘Sun Life”) family of companies. PinnacleCare and its employees do not diagnose medical conditions, recommend treatment options or provide medical care, and any information or services provided should not be considered medical advice. Any medical decisions should be made only after consultation with, and at the direction of, the medical provider. Any person or entity who provides health care services following a referral or other service provided does so independently and not as an agent or representative of PinnacleCare.

Sun Life offers Health Navigator in all states and no Sun Life insurance purchase is required to purchase.

Sun Life also offers Health Navigator with Disability policies in certain states and specifically not in New York and Washington. Employers who provide group insurance coverage and make Health Navigator available within an I.R.C. Section 125 cafeteria plan should consult a tax professional to determine whether those services are Qualified Benefits for Section 125 plans.

Group stop-loss insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York, under Policy Form Series 07-SL REV 7-12 and 22-SL. In New York, Group stop-loss insurance policies are underwritten by Sun Life and Health Insurance Company (U.S.) (Lansing, MI) under Policy Form Series 07-NYSL REV 7-12 and 22-NYSL. Policy offerings may not be available in all states and may vary due to state laws and regulations. Not approved for use in New Mexico.

© 2026 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved. The Sun Life name and logo are registered trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us

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