Benefit details are easy to access
Members can sign in to their secure Sun Life account at any time to learn what their plan covers, download a copy of their contract, or see their latest claims.
Streamlined and easy online claims submission
The claims submission process is simple and accessible 24/7. Employees answer questions about the claim they are filing, whether they are submitting time away from work, accommodation at work, an Accident, Cancer, Critical Illness, or Hospital Indemnity claim, or a wellness/cancer screening benefit.
Real-time claims status decisions
In the claim summaries, quick answers to common questions about claims are front and center, making it easier for employees to find details like claims status, when the claim was requested, the return to work date, and the most recent payment date.
Self-serve functionality to interact with Sun Life
A faster way for employees to interact with Sun Life is to leverage self-service functionality that allows them to upload claims related documents, download their dental ID card, and report intermittent time.
On-demand Learning Center resources
Employees can access our extensive library of resources in our Learning Center. The Learning Center covers a variety of topics, including how to submit and manage claims, education and training support, and answers to frequently asked questions.
WWC-1278
SLPC 31961 03/23 (exp. 03/25)
In all states except New York, group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA). In New York, group insurance policies are underwritten by Sun Life and Health Insurance Company (U.S.) (Lansing, MI).
© 2023 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved. The Sun Life name and logo are registered trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us.