Absence Management Solutions

As absence management becomes increasingly more complex, employers are turning to partners like Sun Life, a leader in the absence and disability market, for the expertise and agile technology to make absence easier.

Learn how to automate your absence benefits experience

We're making benefits easier with an automated absence and return-to-work experience.

Connectivity does more to automate the absence experience

Claims experience challenges

  • Manual entry of leave information
  • Human errors from manual entry of information
  • Lack of real-time information access
  • Frequent employee follow-ups needed after claim submission

Solution: Create Leave API 

Claims experience challenges

  • Manual updates required for claim changes
  • Human errors from manual entry of information
  • Lack of real-time information access

Solution: Update Leave API 

Claims experience challenges

  • Detailed (non-consolidated) leave data on multiple rows for a single leave requires mental work to combine it before entering information into system
  • Human errors from manual entry of information

Solution: Leave consolidation API 

Claims experience challenges

  •  Manual entry of intermittent time requests
  • Human errors from manual entry of information
  • Lack of real-time access to intermittent leave requests

Solution: Intermittent time API 

Claims experience challenges

  • Manual checks of employee return to work dates
  • Updating last day of leave 

Solution: Return to work API 

A National Account client chose Sun Life and API connectivity for their absence solution.

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Build your integrated experience

Learn about:

Program Highlights

  • Sun Life Link API connectivity
  • Easy Employer and Employee Experience
  • Dynamic dashboards & customized reports
  • Integrates absence, disability and state programs

Training and educational resources for HR and managers

  • Sun Life led training delivered to HR and managers, customized to your administration
  • A customized client transition checklist
  • Articles from Sun Life legal team on compliance risks, best practices, and absence leave types

Are you ready to outsource your absence needs?

  • You need greater integration
  • You are ready for upgraded technology
  • You want to improve the experience for your organization
  • You are looking to increase efficiency
Learn more about how complex Absence can be

Not ready for full outsourcing?

AbsenceTech Bundle offers cost-effective solutions that meets the needs of smaller employers with less complex HR/IT needs

Learn about AbsenceTech bundle

Need help with managing accommodations?

Health Accommodations provides employers with varying levels of support for managing employee accommodation requests, helping them meet compliance obligations and manage workforce health and productivity.

Learn more the levels of Health Accommodations available

This material is not legal advice and is provided for informational purposes only. 

In all states, except New York, Absence services are provided by Sun Life Assurance Company of Canada (Wellesley Hills, MA). In New York, Absence services are provided by Sun Life and Health Insurance Company (U.S.) (Lansing, MI). Absence services are not insurance and are not legal advice.

© 2026  Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved. The Sun Life name and logo are registered trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us. 

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