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Two-step authentication

Two-step authentication is a fast and easy way to help us protect your information. It adds an extra layer of security that will make it harder for someone else to access your Sun Life account.

 

Sun Life will send you a security code to verify your identity when we consider it necessary—like when you’re signing into your account from a different web browser or device. You can add up to two phone numbers and choose to receive your security code by text message, phone call or both.

It’s easy to set up:

  1. Start by signing into your Sun Life account
  2. Choose to have the security code sent to you by text message or phone call
  3. Add your phone number
  4. A security code will be sent to the phone number you added
  5. Enter the security code to verify it’s you (Never give anyone else your security code)
  6. You’re all set

Shared accounts:

We’re serious about protecting your personal data. With two-step authentication, it’s important that each individual user has their own Sun Life account so they can receive security codes. If you currently share your account with another person, you will need to set up your own Sun Life account with two-step authentication enabled.

 

 

Questions?

If you’re experiencing any issues or have any questions, please refer to the FAQs below or call us at 800-247-6875, Monday through Friday from 8 a.m. to 8 p.m. ET.

Frequently asked questions

No. We are dedicated to protecting your data. Two-step authentication provides an added layer of security to your Sun Life account to help reduce the likelihood of unauthorized access. 

We will ask you to complete verification the first time you sign in. After that, you’ll be asked for a security code only if we notice something has changed. For example, if you’re signing into your account from a different web browser or device.  

We will only ask you to set up your two-step authentication once. You will need to add both phone numbers during your initial set up. 

If you have more than one number on file, you’ll have more ways to get the security code. For instance, if you’re not at home with your landline, you’ll be able to get the code with your other number. This can also provide you with another way to get your code if one of your phone numbers were to ever change. 

We can send your security code to a landline phone number through an automated voice message.

It is possible that the SPAM filter on your phone may block the automated phone call or text message with your security code. If this is the case, you may want to temporarily remove the SPAM filter during the time you’re expecting to receive your security code. 

There could be standard messaging and data fees from your carrier. Please refer to your mobile plan details for more information on messaging fees. 

Your phone number(s) will be used only to provide you with your one-time security codes during the two-step process. 

Call us at 800-247-6875, Monday through Friday from 8 a.m. to 8 p.m. ET.

Group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York. In New York group insurance policies are issued by Sun Life and Health Insurance Company (U.S.) (Lansing, MI). Product offerings may not be available in all states and may vary depending on state laws and regulations.

SLPC 31049 08/21 (exp. 08/23)