Life’s brighter under the sun
© Sun Life Assurance Company of Canada. All rights reserved.
SLF
We strive to exceed our clients’ expectations as their satisfaction with our products and services is the cornerstone of our success.
We take every complaint seriously and appreciate the opportunity to address and resolve each concern. We kindly ask that you follow the below process so that we can understand the root of your concern, fix the issue, and learn from this experience.
We are here to listen and help.
If you would like to lodge a complaint, please contact us via email or mail with your name, policy number (if applicable), contact information, details of your complaint and supporting documents (if any).
When you lodge a complaint:
If the outcome of your complaint is not to your satisfaction, you can write to us to appeal. We will respond to your appeal within 14 business days.
If you are dissatisfied with our final response to you, you may approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC).
FIDReC is an independent body for dispute resolution between financial institutions and consumers. You may find out more details at www.fidrec.com.sg
© Sun Life Assurance Company of Canada. All rights reserved.
SLF