How we protect your information

At Sun Life, we take the security and confidentiality of your information very seriously. We use a combination of technical solutions, security practices and processes to keep your information confidential.

Online security

Our security safeguards consist of a wide variety of technical solutions and security practices, all designed to work together to protect your information.

Data encryption and message integrity

Your communications and transactions are secure and confidential when you successfully sign in to our secure websites with an Email/Access ID and password. We use Transport Layer Security (TLS) to help keep your information confidential while you conduct business on our secure websites. TLS helps ensure the integrity and confidentiality of your online transactions by creating a uniquely encrypted transmission over the Internet between your web browser and Sun Life.

For your security, our website requires that your browser supports a minimum of 128-bit encryption. For improved security, performance and support, we recommend that you use the latest browser version with all of the applicable security patches installed.

Visit the website for your browser to ensure you are using the latest browser version available:

Authentication of your identity

We will only grant access to your account after the proper Email/Access ID and password have been entered. When you successfully sign in to our secure websites, your browser will establish a secure connection between your computer and our web servers using Transport Layer Security (TLS), which helps prevent your information from being tampered with during transmission across the Internet.

All modern web browsers include mechanisms that indicate when online connections are secure. Often a lock symbol is used and may be displayed in the web browser address bar and/or elsewhere on your screen. Visit the website for your browser to learn about the symbols or mechanisms they use to let you know when online connections are secure:

Password protection

When you access our secure websites, we need proof of your identity in the form of your Email/Access ID and password. We will only grant access to your account if the proper Email/Access ID and password are entered. Always keep your password confidential. Only you should know what it is. Learn more on how you can protect your password.

To prevent others from guessing your password, we will disable your access after 3 consecutive unsuccessful sign-on attempts. If this happens to you, contact the number indicated on the error message received.

Sun Life will not be held responsible for any loss or damage that may be incurred as a result of unauthorized use of your password.

Session time-out

To prevent your account from remaining open when not in use, your online session with our secure websites will shut down after several minutes of inactivity. If this happens, you will need to sign in again with your Email/Access ID and password to continue.

Communicating with Sun Life

We promote safe communication practices when dealing with our clients and customers. Whether you communicate with us through telephone, email or online, here's what you can expect:

  • We will not require that you provide personal, financial or confidential information in email communications initiated by Sun Life.
  • We will always confirm your identity by asking a set of questions with responses that you previously supplied to us. This applies whether you contact us or we contact you.
  • We will never ask you to change your account information. You have to initiate changes to your account yourself.
  • We will never ask you for your password.
  • We may require additional information or verification before accepting a transaction, to ensure it’s really you making the request.

Sun Life reserves the right to restrict or cancel access to the site without providing notice. We will do this when we have reason to believe your data may be at risk.

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