How we collect, use and disclose personal information
How we collect
We may collect information about you in writing, electronically or verbally. If we collect your information by telephone, the call may be recorded for monitoring, quality improvement and training purposes, or to create a record of your information and your instructions.
We ask you for only the information we need
We only collect the information about you that we need, such as financial, health, lifestyle and contact information, from you and other persons for the purpose identified to you.
Our files containing information about you are kept for the purpose of providing and servicing financial, insurance and investment products and services that we believe are right for you, over your lifetime.
We will not sell your personal information.
Why we need the information
Generally, we need to collect personal information to:
- understand your needs, the suitability of our products and services, and assess future needs through customer surveys, market research and analysis,
- determine your eligibility,
- continue to offer you and administer the full range of products and services that you have with us, in accordance with legal requirements,
- identify you and implement risk management programs and procedures to protect against fraud, errors or misrepresentations, and
- meet regulatory or contractual requirements.
We will obtain your permission
We collect, use or disclose your personal information with your permission for the purpose identified, or as allowed or required under the law.
Your permission may be expressed in writing or be implied and you may give it to us verbally, electronically, or through your authorized representative.
You may withdraw your permission to collect, use and disclose your personal information at any time, subject to legal and contractual restrictions and reasonable notice. However, without your permission we may not be able to provide you with the products or services you requested.
Before we make information available to third parties, other than an advisor, reinsurer or service provider who needs it to conduct tasks on our behalf, we will tell you at the time we obtain your consent or before we make the information available who those persons or organizations are, the kind of information we need to share with them and why.
You have a choice
We may occasionally inform you of other financial products and services that we believe meet your changing needs. If you do not wish to receive these offers, let us know by calling 1 877 SUN LIFE (1 877 786 5433). If you ask us to remove your contact information from our marketing records, we will do this in a timely fashion.
We will limit how long we keep information
We will keep your personal information as long as legally or operationally necessary.