FAQ

Indemnity PPO Plan

No. Under the Indemnity PPO plan, you may use any dentist you choose.

Allowable charges are based on charges being made by providers in the area where the dental service is performed.

Your dentist can file the claim for you in fact, most prefer to. We can reimburse you, or the dentist, whichever you prefer.

Yes. The insured plan will coordinate with other group insurance plans to reimburse your out-of-pocket expenses.

Prepaid Plan

You, your spouse, and all dependent children to the end of the calendar year in which they turn 26.

With the Prepaid Plan, you may change dentists with a phone call to the Customer Service Department at 800-443-2995.

Copayments are reduced fees that are paid directly to the dentist for selected dental treatments.

Resources

 Secure Account

As a member, you have access to view your plan information, claim status and more through your Sun Life account (previously named Online Advantage). Register and/or log in today to access your benefits online!

Dental Health Center

As a member, you have access to a wide range of information about dental health care and how it relates to your general health and preventive wellness.

Dental Health Facts

Did you know that more than 75% of American adults suffer from various forms of gum disease and don’t even know it?

People Service Center 

To enroll for your dental plan, please call People First at 866-663-4735 or enroll online.

Contact Information

  • To submit a claim, mail to:

    Sun Life

    P.O. Box 2940

    Clinton, IA, 52733-29400

Group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York, under Policy Form Series 15-GP-01 and 16-DEN-C-01. Prepaid dental products are provided by Sun Life Assurance Company of Canada (SLOC) (Wellesley Hills, MA), under Form Series BDC-GDSA.

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© 2019 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved. Sun Life and the globe symbol are registered trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us.

SLPC 29218 10/19 (exp. 10/20)