How Sun Life keeps you safe

At Sun Life, we take the security and confidentiality of your information very seriously. We use a combination of technical solutions, security practices and processes to keep your information confidential.

Online security 

Our security safeguards consist of a wide variety of technical solutions and security practices, all designed to work together to protect your information.

Your communications and transactions are secure and confidential when you successfully sign in to our secure websites with an Email/Access ID and password. 

For your security, our website requires that your browser supports a minimum of 128-bit encryption. For improved security, performance and support, we recommend that you use the latest browser version with all of the applicable security patches installed.

Visit the website for your browser to ensure you are using the latest browser version available:

We will only grant access to your account after the proper Email/Access ID and password have been entered. When you successfully sign in to our secure websites, your browser will establish a secure connection between your computer and our web servers, which helps prevent your information from being tampered with during transmission across the Internet.

All modern web browsers include mechanisms that indicate when online connections are secure. Often a lock symbol is used and may be displayed in the web browser address bar and/or elsewhere on your screen. Visit the website for your browser to learn about the symbols or mechanisms they use to let you know when online connections are secure:

When you access our secure websites, we need proof of your identity in the form of your Email/Access ID and password. We will only grant access to your account if the proper Email/Access ID and password are entered. Always keep your password confidential. Only you should know what it is. Learn more on how you can protect your password.

To prevent others from guessing your password, we will disable your access after 3 consecutive unsuccessful sign-on attempts. If this happens to you, contact the number indicated on the error message received.

Sun Life will not be held responsible for any loss or damage that may be incurred as a result of unauthorized use of your password.

To prevent your account from remaining open when not in use, your online session with our secure websites will shut down after several minutes of inactivity. If this happens, you will need to sign in again with your Email/Access ID and password to continue.

Communicating with Sun Life 

We promote safe communication practices when dealing with our clients and customers. Whether you communicate with us through telephone, email or online, here's what you can expect:

  • We will not require that you provide personal, financial or confidential information in email communications initiated by Sun Life.
  • We will always confirm your identity by asking a set of questions with responses that you previously supplied to us. This applies whether you contact us or we contact you.
  • We will never ask you to change your account information. You have to initiate changes to your account yourself.
  • We will never ask you for your password.
  • We may require additional information or verification before accepting a transaction, to ensure it’s really you making the request.

Sun Life reserves the right to restrict or cancel access to the site without providing notice. We will do this when we have reason to believe your data may be at risk.

Security at Sun Life

How to protect yourself online

There’s a lot you can do to protect yourself, too, from strong passwords to anti-virus software to installing a personal firewall.

How to protect yourself

Latest scams and threats

Familiarizing yourself with common fraud alerts and scams is an essential step in safeguarding your personal and financial information.

Watch for these frauds

Find legal, privacy, security and fraud information for where you do business with Sun Life.

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