By Telephone:
+1-441-294-6060

By Fax
+1-441-296-4726

Monday - Friday
9:00am - 5:00pm EST

By Courier:
Sun Life Assurance Company of Canada
Washington House, 3rd Floor
16 Church Street
Hamilton HM 11
Bermuda

By Mail:
Sun Life Assurance Company of Canada
P.O. Box HM 3070
Hamilton HM NX
Bermuda 

Inquiries

Are you a broker who has questions for our distribution team?

Please send an email to: slfidistribution@sunlife.com

If you have operational questions on in-force policies, please contact our Operations team via email: bii@sunlife.com

 

Do you have a media inquiry?

Please reach out to Devon.Portney.Fernald@sunlife.com

If you would like to get more information about our products or would like to become our Client, please talk to your Private banker.

Our customer service queue prompts

Prompt

Option 1 - Connects you with an In Force Customer Service Representative

Option 2 - Connects you with a New Business Customer Service Representative

Option 3 - Will allow you to enter the name of the person you would like to reach

Option 4 - Will allow you to enter the extension of the person you would like to reach

Option 0 - Will transfer you to our receptionist / general mail box

Options 3, 4 and 0 are available after 5:00PM Atlantic time and Holidays 

For Bermuda Residents

Sun Life Assurance Company of Canada discontinued the sale of products tailored to Bermuda residents. If you need to make an inquiry on any of these products, please use contact details provided below: 

By Telephone:
+1-877-786-5433

By Email:
Service@sunlife.ca

By Mail:
227 King Street South
PO Box 1601 Stn Waterloo
Waterloo, ON N2J 4C5
Canada

SLB-3079 0621 Exp 0623