Telephone:

+1-441-294-6060

Fax

+1-441-296-4726

Monday - Friday

9:00am - 5:00pm AST

Courier:
 Sun Life Assurance Company of Canada
Washington House, 3rd Floor
16 Church Street
Hamilton HM 11
Bermuda

Mail:
 Sun Life Assurance Company of Canada
P.O. Box HM 3070
Hamilton HM NX
Bermuda 

Our customer service queue prompts

Prompt

  • Option 1 – Connects you with an In Force Customer Service Representative
  • Option 2 – Connects you with a New Business Customer Service Representative
  • Option 3 – Will allow you to enter the name of the person you would like to reach
  • Option 4 – Will allow you to enter the extension of the person you would like to reach
  • Option 0 – Will transfer you to our receptionist / general mail box
  • Option 3, 4 and 0 are available after 5:00PM Atlantic time and Holidays 

For Bermuda Residents

Sun Life Assurance Company of Canada discontinued the sale of products tailored to Bermuda residents. If you need to make an inquiry on any of these products, please use contact details provided below: 

Telephone:
 +1-877-786-5433

Email:
Service@sunlife.ca

Mail:
 227 King Street South
PO Box 1601 Stn Waterloo
Waterloo, ON N2J 4C5
Canada

Notice to Bermuda residents who own Sun Life Assurance Company of Canada policies, previously supported by BF&M

Please note that as of September 1, 2021, the new advisor for your insurance policy is Life & Annuity Services Ltd.  and your key contact person for all policy-related inquiries is: 

Judy Simons, J.P,
Manager, Private Client Services
Life & Annuity Services Ltd.

11 Bermudiana Road, Ste 1049. Pembroke, HM 08, Bermuda
Telephone: (441) 296-5871,  Ext. 23.
E-mail: judy@las.bm

SLB-3079 1123 Exp 1125