Sun Life strives to meet and exceed our Clients’ expectations. Clients’ satisfaction with our products and services is the cornerstone of our success.
If you are unhappy with our product or service, we want to hear from you. We are here to resolve your concerns. We kindly ask that you please follow the process below so we can get to the root of the concern, fix the problem and learn from the experience.
Depending on the product or service you are calling about, please call the respective Customer Service center number listed below, and we will try to resolve the issue over the phone.
If you have a concern that cannot be resolved over the phone or simply prefer to reach us in writing, please send an email or letter describing the details of the problem and the names of the people you may have discussed it with.
If your complaint is about your life insurance policy with Sun Life, please let us know about the problem via the following contacts:
International: +1 (441) 294-6060
Fax: +1 (441) 296-4726
Monday – Friday
9:00 am – 5:00 pm EST
Email: bii@sunlife.com
Sun Life Assurance Company of Canada
Washington House, 3rd Floor
16 Church Street
Hamilton HM 11
Bermuda
Sun Life Assurance Company of Canada
P.O. Box HM 3070
Hamilton HM NX
Bermuda
If your complaint is about your investment account or variable annuity with Sun Life, please let us know about the problem via one of the following contacts:
U.S.: (800) 300-1728
International: +1 (441) 296-3084
Fax: +1 (441) 296-3181
Monday – Thursday
5:00 am – 5:00 pm EST
Friday
9:00 am – 5:00 pm EST
Email: wealthcs.international@sunlife.com
Sun Life Financial Investments (Bermuda) Ltd
Washington House, 3rd Floor
16 Church Street
Hamilton HM 11
Bermuda
Sun Life Financial Investments (Bermuda) Ltd
P.O. Box HM 3070
Hamilton HM NX
Bermuda
If your complaint hasn’t been resolved over the phone, or if you have submitted a written complaint, our Problem Resolution team will:
We thank you for your business and hope to resolve any problems in a prompt and satisfactory way.
Sun Life Assurance Company of Canada – Bermuda branch
Sun Life Financial Investments (Bermuda) Ltd.
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The Sun Life group of companies operates under the "Sun Life" name. Sun Life Financial Inc., the publicly traded holding company for the Sun Life group of companies, is not a product offering company and is not the guarantor of the obligations of its subsidiaries.
Life insurance products available through the international business based in Bermuda are offered by Sun Life Assurance Company of Canada (Bermuda Branch). These products may not be sold in the United States, nor to citizens or residents of the United States, nor to residents of Bermuda or Canada.
Investment products sold through the international business based in Bermuda were issued by Sun Life Financial Investments (Bermuda) Ltd. ("SLFIB"). Variable Annuity products were issued by Sun Life Assurance Company of Canada through its Bermuda branch registrations. The company no longer markets the Investment or Variable Annuity products, having previously discontinued new sales.
In certain communications, the company may be referred to as "Sun Life International" strictly as a marketing name and no legal significance is expressed or implied.
Sun Life Financial Investments (Bermuda) Ltd., Hamilton, Bermuda, is regulated and licensed to conduct Investment Business by the Bermuda Monetary Authority under Bermuda's Investment Business Act.
The information provided on this website is not intended as legal or tax advice. Tax treatment of offshore products has not been determined under the tax legislation applicable to any individual client. Legal and tax consequences that may be applicable in any relevant jurisdiction will need to be considered for each client's situation. Clients should consult with their professional advisors regarding the ownership of offshore products.
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