- Submit your complaint in writing via email or letter
If you have a concern that cannot be resolved over the phone or simply prefer to reach us in writing, please send an email or letter describing the details of the problem and the names of the people you may have discussed it with.
The Sun Life group of companies operates under the "Sun Life" name. Sun Life Financial Inc., the publicly traded holding company for the Sun Life group of companies, is not a product offering company and is not the guarantor of the obligations of its subsidiaries.
Life insurance products available through the international business based in Bermuda are offered by Sun Life Assurance Company of Canada (Bermuda Branch). These products may not be sold in the United States, nor to citizens or residents of the United States, nor to residents of Bermuda or Canada.
Wealth and Investment products sold through the international business based in Bermuda were issued by, and supported by the financial strength and claims paying ability of, Sun Life Financial Investments (Bermuda) Ltd. ("SLFIB"). Certain payment obligations of some products issued by SLFIB are supported by a guarantee in its favor by its parent company, Sun Life Assurance Company of Canada; see product offering document(s) for details. SLFIB no longer markets the Wealth and Investment products, having discontinued new sales as of December 2015.
In certain communications, the company may be referred to as "Sun Life International" strictly as a marketing name and no legal significance is expressed or implied.
Sun Life Financial Investments (Bermuda) Ltd., Hamilton, Bermuda, is regulated and licensed to conduct Investment Business by the Bermuda Monetary Authority under Bermuda's Investment Business Act.
The information and scenarios described herein are not intended as legal or tax advice. Tax treatment of offshore products has not been determined under the tax legislation applicable to you or any individual investor. Legal and tax consequences that may be applicable in any relevant jurisdiction will need to be considered for each investor's situation. Investors should consult with their tax advisors regarding the ownership of offshore products prior to investing.