- Submit your complaint in writing via email or letter
If you have a concern that cannot be resolved over the phone or simply prefer to reach us in writing, please send an email or letter describing the details of the problem and the names of the people you may have discussed it with.
The Sun Life group of companies operates under the "Sun Life" name. Sun Life Financial Inc., the publicly traded holding company for the Sun Life group of companies, is not a product offering company and is not the guarantor of the obligations of its subsidiaries.
Life insurance products available through the international business based in Bermuda are offered by Sun Life Assurance Company of Canada (Bermuda Branch). These products may not be sold in the United States, nor to citizens or residents of the United States, nor to residents of Bermuda or Canada.
Investment products sold through the international business based in Bermuda were issued by Sun Life Financial Investments (Bermuda) Ltd. ("SLFIB"). Variable Annuity products were issued by Sun Life Assurance Company of Canada through its Bermuda branch registrations. The company no longer markets the Investment or Variable Annuity products, having previously discontinued new sales.
In certain communications, the company may be referred to as "Sun Life International" strictly as a marketing name and no legal significance is expressed or implied.
Sun Life Financial Investments (Bermuda) Ltd., Hamilton, Bermuda, is regulated and licensed to conduct Investment Business by the Bermuda Monetary Authority under Bermuda's Investment Business Act.
The information provided on this website is not intended as legal or tax advice. Tax treatment of offshore products has not been determined under the tax legislation applicable to any individual client. Legal and tax consequences that may be applicable in any relevant jurisdiction will need to be considered for each client's situation. Clients should consult with their professional advisors regarding the ownership of offshore products.
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