By Telephone:
+1-441-294-6060

By Fax
+1-441-296-4726

Monday - Friday
9:00am - 5:00pm AST

By Courier:
Sun Life Assurance Company of Canada
Washington House, 3rd Floor
16 Church Street
Hamilton HM 11
Bermuda

By Mail:
Sun Life Assurance Company of Canada
P.O. Box HM 3070
Hamilton HM NX
Bermuda 

Our customer service queue prompts

Prompt

Option 1 – Connects you with an In Force Customer Service Representative

Option 2 – Connects you with a New Business Customer Service Representative

Option 3 – Will allow you to enter the name of the person you would like to reach

Option 4 – Will allow you to enter the extension of the person you would like to reach

Option 0 – Will transfer you to our receptionist / general mail box

Option 3, 4 and 0 are available after 5:00PM Atlantic time and Holidays 

For Bermuda Residents

Sun Life Assurance Company of Canada discontinued the sale of products tailored to Bermuda residents. If you need to make an inquiry on any of these products, please use contact details provided below: 

By Telephone:
+1-877-786-5433

By Email:
Service@sunlife.ca

By Mail:
227 King Street South
PO Box 1601 Stn Waterloo
Waterloo, ON N2J 4C5
Canada

Notice to Bermuda residents who own Sun Life Assurance Company of Canada policies, previously supported by BF&M

Please note that as of September 1, 2021, the new advisor for your insurance policy is Life & Annuity Services Ltd.  and your key contact person for all policy-related inquiries is: 

Judy Simons, J.P,
Manager, Private Client Services
Life & Annuity Services Ltd.

11 Bermudiana Road, Ste 1049.
Pembroke, HM 08, Bermuda
Telephone: (441) 296-5871,  Ext. 23.
E-mail: judy@las.bm

SLB-3079 1123 Exp 1125