Ajitpal Singh

Rajat Vibhas Rajat Vibhas

Head of Business Excellence, Transitions, Business Enablement, PMO & Corporate Reporting - ASC

Ajit joined Sun Life in February 2007 as part of founder group of Operations teams in ASCI, and since then has played an active role in building the strong Operations team through seamless service delivery, transforming operations by redefining client experience, tapping new channels, reimagine process and automated client services through Robotics, Predictive analytics, and Machine learning.

In his current role at ASC, he is responsible for Business Excellence, Transformation, Project Management, Business Development and Reporting. He works in partnership with business leaders providing Process Excellence expertise to identify and shape opportunities that drive improved client experience, efficiency, and risk reduction. Ajit also provides appropriate challenge to the business to embed continuous improvement as a culture and support the delivery of outcomes across India and Philippines. He leads transformation teams including Lean Consulting, Operations Learning and Performance, Business Reporting, and Insights - focusing on creating greater client value for life and superior employee experience. He is also responsible for Transition management by managing overall project lifecycle from planning to closure phase for Technology, Operations and Enabling functions across ASCI and ASCP Teams.

Ajit is Six-Sigma black belt certified, Business Commerce Graduate with 22 years of experience across Life Insurance, Pension and Benefits HRO domain

In in spare time, he likes to travel and explore new culture. He is also a gadget enthusiast who also enjoys fitness practices.