Privacy Policy and Notice for California residents

The personal information that we collect about you may include sensitive personal information.  The categories of sensitive personal information we may collect include:

• social security, driver’s license, state identification card, or passport number
• account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account
• precise geolocation
• racial or ethnic origin, religious or philosophical beliefs, union membership
• mail, email, and text messages
• health information
• sex life or sexual orientation

Sources of Personal Information

We get your personal information, including sensitive personal information, from one or more of these categories of sources:

• Directly from you
• Employers/Benefits administrators
• Brokers/Agents
• Service providers
• Our website and related applications
• Other third parties (these may include, among others, third party administrators, healthcare providers, authorized representatives, vendors, social media sites, consumer reporting agencies, and regulatory agencies)

Uses of Personal Information

We may use the above categories of personal information for these commercial or business purposes:

• To provide the products and services you and/or your employer have requested 
• To create, maintain, and service your accounts
• To help us develop financial products and services and inform you about them
• To evaluate, establish and maintain business relationships that are integral to our business. This includes to conduct credentialing and other due diligence on brokers, dental and vision providers, and board members; administer broker appointments; enter into contractual arrangements; satisfy statutory and regulatory requirements; process compensation and other types of payments; and collect debt.

• For internal business purposes, including but not limited to audit, risk management, security, and quality control purposes
• As described to you when collecting your personal information or as set forth in the California Consumer Privacy Act
• To obtain reinsurance 
• To collect and display personal testimonials of our satisfied clients. With the client’s consent, we may publish a testimonial for advertising, publicity, promotional, or educational purposes.  This may be in print, television, radio, online, within a multimedia presentation, or on social media
• To comply with federal, state or local laws, or respond to a subpoena.  Also, to comply with an inquiry by a governmental agency or regulator
• For any other legally permissible purpose related to the products or services we provide

We may use your sensitive personal information for these purposes:

• To provide you products or services that you have requested
• To ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for these purposes
• Short-term, transient use, including but not limited to non-personalized advertising shown as part of your current interaction with us  
• Maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, and processing payments.  Also, providing financing, analytic services, storage, or similar services on our behalf.
• Undertaking activities to verify or maintain the quality or safety of a service or device that we own, control, manufacture, or have manufactured for us.  This also includes activities to improve, upgrade, or enhance the service or device that we own, control, manufacture, or have manufactured for us

We do not use your sensitive personal information for reasons other than those listed above.

Once we obtain your personal information, we do not further disclose it except as permitted or required by law. We may share your information within Sun Life for the above purposes. 

Third Parties with Whom Personal Information is Disclosed

In the past 12 months and in the future, Sun Life may disclose the above categories of your personal information and sensitive personal information within the Sun Life group of companies, as well as to the following categories of third parties:

• Service providers that help us conduct our business and perform services on our behalf
• Brokers/Agents
• Employers/Benefits administrators and their service providers
• Reinsurers
• Government agencies, regulatory authorities and other third parties as required by law
• You and your authorized representative(s)

The information we disclose may include patient information that has been de-identified according to the HIPAA safe harbor method. If we disclose your information to third parties, we require them to protect the privacy of your information. We permit them to use and disclose your information only for the purpose(s) for which we provided it.

Retention of personal information

The type of record or other information involved may affect how long we retain your personal information. We retain your personal information and sensitive personal information for as long as it is needed for the purposes for which we collect it.  We may need to retain your information for longer in order to meet applicable legal, regulatory, business, or contractual requirements.

Sale or sharing of your personal information

Sun Life does not sell your personal information or sensitive personal information. We also do not share it with third parties that target advertising to you based on your activity on the websites, applications, or services of other businesses. We similarly do not knowingly sell or share the personal information of consumers under 16 years of age.

Your Privacy Rights

How to Exercise Your Rights and/or Obtain Further Information

You can submit a request to access, correct, or delete your personal information in any of the following ways.

1. Call 1-888-444-2045
2. Email Mypersonaldatarequest@sunlife.com
3. Fill out a California individual rights request webform
   • Go to https://www.sunlife.com/us.
   • Click on the “Privacy” link at the bottom of the home page.
   • The webform is in the section for respecting your privacy in the United States.  We may require you to provide additional information so that we can verify your identity and process your request. 
4. Fill out a Sun Life request form
   • Go to https://www.sunlife.com/us.
   • At the bottom of the home page, select “Find a Form.”
   • In the “Employee benefits forms” section, use the drop-down menu and select “Miscellaneous” forms.
   • Select the Consumer Individual Rights Request Form for California Residents. Once completed, follow the directions on the form to send it back to us.
5. Ask an authorized agent to make a request for you 
   • If an authorized agent makes a request on your behalf, we will require signed permission from you giving the agent the authority to make the request.
   • If applicable, this may include proof that you granted your authorized agent power of attorney pursuant to California probate law.

When we receive your request in any of the ways listed above, we will use the information you provide to verify your identity. We will contact you if we need more information to verify your identity. Sun Life may not be able to complete your request if we cannot verify your identity, your authorized agent’s identity, or your signed authorized agent permission.

Access to Your Personal Information

You have the right to request that we disclose to you:

• Categories of personal information we have collected about you
• Categories of sources from which we collect your personal information
• Business or commercial purposes for collecting, selling, or sharing your personal information
• Categories of third parties to whom we disclose your personal information
• Categories of personal information that we have disclosed about you for a business purpose
• Specific pieces of personal information we have collected about you in the 12 months preceding your request. You may request information beyond the 12-month period, unless it would be impossible for us to provide it or involve disproportionate effort.

You may make up to two requests in any 12-month period. 

Correction

If we have inaccurate information about you, you have the right to request that we correct it.  When we get a correction request, we will make reasonable efforts to correct any inaccurate information.

Deletion

You have the right to request that we delete your personal information. We will promptly consider all deletion requests. However, we can retain your information under certain conditions, even if you ask us to delete it.  An example includes when we need to retain your personal information to process an insurance claim you filed or to comply with record retention requirements. If we deny your request, we will notify you of the reason for the denial. 

Nondiscrimination

We will not discriminate against you because you have chosen to exercise any of your privacy rights listed above. 

For a printable version of our CCPA Privacy Policy and Notice:

• CCPA Privacy Policy and Notice - English
• CCPA Privacy Policy and Notice - Spanish

CCPA Inquiry Form

Last updated: July 1, 2023
 

*This Privacy Policy and Notice is provided by Sun Life Assurance Company of Canada, and affiliated companies Sun Life and Health Insurance Company (U.S.), Independence Life and Annuity Company, Professional Insurance Company, UDC Dental California, Inc., Dental Health Alliance, LLC, DentaQuest USA Insurance Company, Inc., DentaQuest, LLC.,  California Dental Network, Inc., and The Premier Dental Group, Inc.  These affiliated companies are referred to in this Privacy Policy and Notice as “Sun Life”. “we”, “us”, and “our”. The terms “you,” “your,” “yours,” are used to refer to the individual about whom Sun Life collects personal information.