Your Privacy Rights
How to Exercise Your Rights and/or Obtain Further Information
To submit a request to access or delete your personal information, you or your authorized agent must fill out the appropriate request form. You can obtain the necessary request form on our website at www.sunlife.com/us. Select Find a Form and locate the Miscellaneous forms section. You can also obtain the necessary request form by contacting us at:
Address: One Sun Life Executive Park, Wellesley Hills, MA 02481
Once completed, you or your authorized agent should return the request form to us using one of the methods noted on the form. If an authorized agent makes an access or deletion request on your behalf, you must give the authorized agent signed permission to do so. We will require a copy of the signed permission that you gave the agent to submit the request (if applicable, we may instead require proof that you have granted your authorized agent power of attorney pursuant to California probate law). Upon receipt of your completed form, we will use the information on the form to verify your identity. If necessary, we will contact you if we need more information to verify your identity. Sun Life may not be able to complete your request if we cannot verify your identity, your authorized agent’s identity, or your signed authorized agent permission.
If you have more questions, or for any accessibility issues including how to access this document in an alternative format, please contact us using one of the methods noted above. You can also visit our website at www.sunlife.com/us to learn more about how Sun Life protects your privacy. Click on the privacy link at the bottom of that web page for further information.
Access to Your Personal Information
You have the right to request that we disclose to you:
- Categories of personal information we have collected about you;
- Categories of sources from which we collect your personal information;
- Business or commercial purposes for collecting or selling your personal information;
- Categories of third parties with whom we share your personal information; and
- Specific pieces of personal information we have collected about you.
You may make up to two requests in any 12 month period. You also have the right to opt out of the sale of your personal information and/or to request that we disclose to you:
- Categories of your personal information that we have sold, and
- Categories of third parties to whom we sold your personal information, by category or categories of personal information for each third party to whom we sold your personal information.
However, we do not sell your personal information as noted above.
Access to Categories of Personal Information We Have Disclosed for a Business Purpose
You have the right to request that we disclose to you the categories of your personal information that we have disclosed about you for a business purpose.
You have the right to request that we delete your personal information. We will promptly consider all deletion requests. However, California law allows us to retain your personal information under certain conditions, even if you have asked us to delete it. An example includes when we need to retain your personal information to process an insurance claim you filed. We will notify you of any denial of your deletion request and the reason for such denial.
We will not discriminate against you because you have chosen to exercise any of your privacy rights listed above.
Last updated: July 1, 2020