Your communications and transactions are secure and confidential when you successfully sign in to our secure websites with an Email/Access ID and password. We use Transport Layer Security (TLS) to help keep your information confidential while you conduct business on our secure websites. TLS helps ensure the integrity and confidentiality of your online transactions by creating a uniquely encrypted transmission over the Internet between your web browser and Sun Life.
For your security, our website requires that your browser supports a minimum of 128-bit encryption. For improved security, performance and support, we recommend that you use the latest browser version with all of the applicable security patches installed.
Visit the website for your browser to ensure you are using the latest browser version available:
We will only grant access to your account after the proper Email/Access ID and password have been entered. When you successfully sign in to our secure websites, your browser will establish a secure connection between your computer and our web servers using Transport Layer Security (TLS), which helps prevent your information from being tampered with during transmission across the Internet.
All modern web browsers include mechanisms that indicate when online connections are secure. Often a lock symbol is used and may be displayed in the web browser address bar and/or elsewhere on your screen. Visit the website for your browser to learn about the symbols or mechanisms they use to let you know when online connections are secure:
When you access our secure websites, we need proof of your identity in the form of your Email/Access ID and password. We will only grant access to your account if the proper Email/Access ID and password are entered. Always keep your password confidential. Only you should know what it is. Learn more on how you can protect your password.
To prevent others from guessing your password, we will disable your access after 3 consecutive unsuccessful sign-on attempts. If this happens to you, contact the number indicated on the error message received.
Sun Life will not be held responsible for any loss or damage that may be incurred as a result of unauthorized use of your password.
To prevent your account from remaining open when not in use, your online session with our secure websites will shut down after several minutes of inactivity. If this happens, you will need to sign in again with your Email/Access ID and password to continue.
We promote safe communication practices when dealing with our clients and customers. Whether you communicate with us through telephone, email or online, here's what you can expect:
Sun Life reserves the right to restrict or cancel access to the site without providing notice. We will do this when we have reason to believe your data may be at risk.