Respecting your privacy in the United States
At the Sun Life Financial group of companiesi, protecting your privacy is important to us. Whether you are an existing customer or considering a relationship with us, we recognize that you have an interest in how we may collect, use and disclose information about you.
Sun Life Financial has a long tradition of protecting the privacy of its customers’ information. We understand and appreciate the trust and confidence you place in us, and we take seriously our obligation to maintain the confidentiality and security of your personal information.
Our Collection of Information about You
Collecting information from you is essential to our ability to offer you high-quality insurance products and service. When you apply for a product or service from us, we need to obtain information from you to determine whether we can provide it to you. As part of that process, we may collect information about you from the following sources:
- Information we receive from you on applications or other forms, such as your name, address, social security number and date of birth;
- Information about your transactions with us, our affiliates or others, such as other insurance policies that you may own; and
- Information we receive from a consumer reporting agency, such as a credit report.
Limited Use and Disclosure of Information
We use the information we collect to provide the products and services you have requested and to maintain and service your accounts. Once we obtain personal information from you, we do not disclose it to anyone except as permitted or required by law.
We may share your information within Sun Life Financial to help us develop financial products and services and to allow our member companies to inform you about them. In the United States, the Sun Life Financial group of companies provides a range of products and services to employers and their employees, including Group and Voluntary Life, Disability, Dental, Critical Illness, Accident, and Stop-Loss insurance products. We also may disclose your information to companies that help us conduct our business or perform services on our behalf, or to other financial institutions with which we have joint marketing agreements. We require them to protect the privacy of our customers’ information and permit them to use and disclose it only for the purpose for which it is provided, as permitted by law.
There may also be times when Sun Life Financial is required to disclose its customers’ information, such as when complying with federal, state or local laws, when responding to a subpoena, or when complying with an inquiry by a governmental agency or regulator.
Our Treatment of Information about Former Customers
Our protection of your information extends beyond the period of your customer relationship with us. If your customer relationship with us ends, we will not disclose your information other than as permitted or required by law.
Security of Your Information
We maintain physical, electronic and procedural safeguards that comply with federal and state regulations to safeguard your information from unauthorized use or improper access.
Employee Access to Your Information
We restrict access to your information to those employees who have a business need to know it in order to provide products or services to you or to maintain your accounts. Our employees are governed by a code of conduct and are required to maintain the confidentiality of customer information.
HIPAA Notice of Privacy Practices
This notice descibes your rights and our responsibilities concerning your protected health information ("PHI")
Questions about your privacy?
If you have questions about our privacy practices and policies, contact our Privacy Officer at SLF_US_Privacy@SunLife.com.