Respecting your privacy in the United Kingdom

Who collects information?

Our Websites are operated by Sun Life Financial of Canada in the U.K. Sun Life Financial of Canada is the trading name in the U.K. of the Sun Life Financial of Canada group of companies listed in the legal notice.

Our Websites may be hosted or operated by other companies from time to time but this will always be done under a written contract and on terms that ensure that all data collected from our Websites is only used as set out in this statement.

Do our Websites use cookies?

Cookies are small text files that are placed on your computer or mobile device that contain data related to websites that you visit. Cookies are widely used in order to make websites work, or to work more efficiently, as well as to provide information to the owners of the site.

Cookies that we use on our Websites

We only use cookies on our Websites when they are essential to the way the sites work.

Our Websites uses session cookies and persistent cookies, which are used to deliver the basic functions of a website i.e. website security, to ensure that the content of a page loads quickly and effectively, and to allow pages to remember technical changes or selections you may make between pages.

Session cookies are temporary cookies and are erased when you close your browser.  A persistent cookie is a file that remains on your device when you close your Internet browser. Only the website that created the permanent cookie can read it when you revisit that site.

Links from our Websites do, however, redirect you to websites within the Sun Life Group or external companies that may contain cookies. If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You can turn off cookies in your browser settings. If you do turn them off, it is important to remember that this may prevent some sections of our Websites from working properly. You can find out more about turning off cookies at the independent website allaboutcookies.org.

What information do we collect?

Aggregated information

This is information about all of our visitors collectively such as what areas of our Websites visitors most frequently visit and which of the services that we offer they prefer to use. To protect our visitors' rights of privacy this information is anonymous and aggregated. Therefore, no individual visitor can be identified from this information.

With whom will we share aggregate information?

We may share aggregate information with our business partners and website developers so that they too may understand how visitors use our site, so that together we can create a better overall experience for you. 

With whom will we share personal information that you choose to provide?

If you provide personal data via our Websites, or if you initiate communication with us via another channel, we will only share it if we need to, to manage your policy and your benefits and to comply with our regulatory and legal requirements. 

If you call us using the contact details on this website we may record your call for our mutual protection and to improve service standards. Where you enquire about or apply for one of our products or services via another communication channel we may use your information to respond to your enquiry or to assess your application and administer your plan. We may pass your information to a third party providing services to us, any intermediary or other agent acting on your behalf and within the Sun Life Financial of Canada group of companies.

For more information about how we process your data and your individual rights, please read our Customer Privacy Notice.

Please be aware that we may update and modify our privacy policy at any time. Please review this section each time you access and/or use our websites.

Thank you for using our Websites.