Legal information about using Sun Life Financial of Canada Websites in the United Kingdom

Legal information about using Sun Life Financial of Canada Websites in the United Kingdom

Terms and conditions

By using our Websites, you accept these terms and conditions.

We have set out below the terms on which you may use and "Websites").  You should read these terms and conditions carefully before using these Websites. By using these Websites, you agree to these terms and conditions and also our privacy statement which sets out how we may use your personal information.

If you are misusing our Websites or you are using our Websites in breach of any law, regulation or these terms and conditions, we may suspend or withdraw your access immediately and, if appropriate, pursue legal action against you including the right to claim against you for damages.  

We may make changes to these terms and conditions.

We may update the terms and conditions set out on this page and our privacy statement from time to time. By continuing to use our Websites after we make any such updates, you confirm that you've understood and agreed to be bound by them. You should revisit the relevant pages regularly to ensure that you've seen and are aware of the current terms and conditions and the current privacy statement, as they are binding upon you.

Company details and are the official UK Websites of Sun Life Financial of Canada.

Sun Life Financial of Canada is the trading name of Sun Life Assurance Company of Canada (U.K.) Limited (Company Registered Number: 959082).

Sun Life Assurance Company of Canada (U.K.) Limited is incorporated in England and Wales with registered office at Matrix House, Basing View, Basingstoke, Hampshire, RG21 4DZ.  It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Sun Life Assurance Company of Canada (U.K.) Limited is a member of the Association of British Insurers.

References in these terms and conditions to "Sun Life Financial of Canada" or "we", "us" or "our" mean Sun Life Assurance Company of Canada (U.K.) Limited.

No advice is given

The content of our Websites is intended as general information only and does not constitute investment advice, recommendation or investment research.   We do not make any claim as to the suitability or use of our Websites for any purpose.  You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Websites.  Our customer services team can help you find an independent financial adviser. If you would like our assistance, please contact us during normal office hours. Telephone calls may be recorded.  

Information and content on our Websites

Whilst our Websites are updated regularly and we take reasonable steps to ensure that the information contained within the pages of our Websites are accurate, current and comply with relevant legislation and regulation, we do not warrant and no representation is made that the information included in our Websites is accurate, complete or current.

Where any unit prices are displayed, these will be recently published prices, whereas instructions to execute any transactions, if accepted by us, will be based on the appropriate forward price calculated by us, in accordance with our procedures in force at the time. Stock quotes are likely to be delayed by at least 20 minutes and should not be relied upon for investment purposes.

Where our Websites refer to particular Sun Life Financial of Canada products, specific disclosures relating to those products may be given for your information. Comments made are based on our understanding of the law and HM Revenue & Customs practice (as at the date when that comment was published) which may change from time to time. Tax benefits of investments also depend upon individual circumstances.

You should remember that unit values can go down as well as up and are not guaranteed, and that past performance should not be taken as a guide to future performance. If you withdraw from an investment in the early years, you may not get back the amount you invested.

Full written details of Sun Life Financial of Canada products are available on request. Any information offered will relate to the life assurance and pension products of Sun Life Financial of Canada or may relate to other types of products or services of carefully selected partner companies not part of Sun Life Financial of Canada.

Personal use only

Our Websites are for personal use by individuals only and must not be used in any way for commercial purposes.  If we consider that you are using our Websites for commercial purposes, we may suspend or withdraw your access immediately and, if appropriate, pursue legal action against you.

We may make changes, suspend or withdraw services from our Websites

We offer a number of services on our Websites for you to use at your convenience. We reserve the right to change, suspend or withdraw these services from time to time without prior notice. We will not be liable to you if for any reason the services are unavailable at any time or for any period.

You must keep your account details safe

When you access our secure Websites, we need proof of your identity in the form of your Email/Access ID and password.  You must treat such information as confidential. You must not disclose it to any third party.  We will not be held responsible for any loss or damage that may be incurred as a result of unauthorised use of your password.


The copyright in the materials on our Websites, including all text, information, graphics, animation, and images, is owned by or licensed to Sun Life Financial of Canada or, where provided by a third party, is owned by or licensed to that third party. Users are permitted to print, download or store on a temporary basis extracts from our Websites for personal use only, and without alteration, addition or deletion. Any other use of the materials on our Websites is prohibited and neither the Websites nor any part of it may otherwise be copied, sold, licenced, reproduced, modified, decompiled, distributed or transmitted or used for any commercial purpose without our prior written permission or that of the relevant third party. All rights are reserved.

Trade marks

Sun Life Financial of Canada, the Sun Life Financial of Canada logo, SLOC and any other names, images and logos identifying Sun Life Financial of Canada, its business, products or services are proprietary trademarks of Sun Life Financial of Canada and whilst they may be reproduced in unamended form on materials downloaded from our Websites to the extent authorised above, they should not be otherwise used, copied, adapted or erased in any manner, context or media whatsoever. Where the names and logos of our fund managers or other service providers are used on our Websites, these may be proprietary trademarks of the relevant fund managers or service providers and such use may constitute an infringement of their rights.

Third party content

Our Websites contain materials produced by third parties and we accept no responsibility or liability in respect of any such third party materials. Where our Websites contain links to third party websites, we do not endorse or otherwise accept responsibility or liability for the operation or content of those third party websites which are linked to our Websites which are not under our direct control. You should read the terms and conditions of those third party websites and you are responsible for determining the safety, content or validity of any third party website.  No third party is permitted to link any other website to our Websites without obtaining our prior written consent.


Sun Life Financial of Canada excludes all express or implied warranties and representations, including but not limited to, any express or implied warranties and representations as to satisfactory quality, availability, fitness for purpose or as to the accuracy or completeness of the information contained in any of the materials on our Websites.

Except to the extent that such exclusion is contrary to applicable law or regulation, neither we nor any third party contributing any information, research or analysis shall be liable for any losses or damages whatsoever, whether in contract, tort (including negligence) or otherwise, arising from use of our Websites, any interruption or delay in access to our Websites or reliance on any content displayed on our Websites for whatever reason.


The Websites (including these terms and conditions) are governed by English Law and the English Courts shall have exclusive jurisdiction over any disputes arising from our Websites. To the extent that any part of these terms and conditions are found to be unlawful or unenforceable they shall not be applicable but the remaining terms and conditions shall continue to apply.  Failure by us to exercise any right or remedy under these terms and conditions or our privacy statement shall not constitute a waiver of that right or remedy, and shall not prevent us from exercising that right or remedy at any time in the future