Here are some tips as to how you can protect your information. These are non-exhaustive*. In case of doubt, please seek your own independent advice.
Identity theft happens when your personal information is stolen and used illegally to charge expenses to your accounts, create new accounts in your name or for other illegal purposes.
Here’s what you can do to reduce your chance of being affected by identity theft:
For information on scams that take or use your personal information, review the Sun Life Fraud web page.
Your password is your proof of identity. Using a strong password helps you to protect your identity.
Keep your Sun Life secure site sign-on information (ID and password) confidential to prevent unauthorized use. We recommend that you:
For your security, our website requires that your browser support a minimum of 128-bit encryption. For improved security, performance and support, we recommend that you use the latest browser version with all of the applicable security patches installed.
To ensure you are using the latest browser version available, you can follow the applicable link below:
Anti-virus software can help protect your computer from malicious software (malware) such as viruses and spyware. Malware is the term used to describe any software that has a malicious intent, such as disrupting computer operations and stealing information. There are many ways malware can infect your computer, including clicking on links, clicking on images, downloading files (e.g., music) and opening email attachments. To learn more, visit your manufacturer’s support site, e.g., Microsoft support, Mac support.
When your computer is connected to the Internet it is vulnerable to attack. Help protect your computer by using a personal firewall to serve as a barrier against attacks. To learn more, visit your manufacturer’s support site, e.g., Microsoft support, Mac support. You may also enable the firewall feature on your home network (e.g., Wi-Fi network), which will also provide protection.
Regardless of what operating system you use (e.g., Windows, Mac, etc.) you should keep it up to date. It’s helpful to configure your operating system to automatically install new updates as they are issued by the manufacturer. To learn more, visit your manufacturer’s support site, e.g., Microsoft support, Mac support.
You should download mobile applications only from an authorized provider. Legitimate Sun Life applications are available only from authorized providers such as a Sun Life website, Google Play Store, or Apple’s App Store. Software obtained from other sources should not be trusted.
To report a suspicious email, website or phone call that you believe is using a Sun Life brand, logo or corporate name inappropriately (or any confusingly similar brand, logo or corporate name), please contact us and provide as many details as you can, including your country of residence. You should also contact your local police.
If you would like to report fraud, view a list of useful agencies.