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Learn more about our online usage terms and conditions in the United States.

Conditions of use

Please read the following Conditions of Use carefully before using this and any other Sun Life Web site, including its Interactive Web Services (collectively referred to as the "Web Sites"). The Conditions of Use apply to all Sun Life Web Sites and Interactive Web Services. You should review the Conditions of Use regularly as they may change at any time. References to "Web Sites" and "Sites" mean both the singular and plural of these terms. References to "you" or "your" shall mean the person authorized to access and use Sun Life's Web Sites and Interactive Web Services. References to "we", "us" or "our" shall mean Sun Life and affiliated member companies.

General

Nothing in the Web Sites constitutes an offer to buy or sell products or services of the Sun Life group of companies. All products and services are subject to the terms and conditions of any applicable agreements.

Our products and services are available only in jurisdictions where they may be lawfully offered for sale. Not all products and services are available in all geographical regions. The information presented in the Web Sites is intended for use only in the United States. Sun Life Assurance Company of Canada is licensed in the District of Columbia, Puerto Rico and all U.S. states except for the state of New York. Sun Life and Health Insurance Company (U.S.) is licensed in the District of Columbia, Puerto Rico and all U.S. states.

The Web Sites are not intended to provide you with any personalized financial, accounting, tax, legal and/or market advice (including, without limitation, advice regarding the suitability or profitability of a security or investment). The Web Sites should not be used as a substitute for personal advice from an appropriate professional advisor. If you require advice, please consult with your own advisors.

The information provided on and through the Web Sites is believed to be reliable when posted. However, we cannot guarantee that information will be accurate, complete and current at all times. All information on the Web Sites is subject to modification from time to time without notice. No information based upon the opinions expressed in any web-based presentation can be guaranteed.

We will make every reasonable effort to provide you access to the Web Sites. However, there will be occasions when the Web Sites will be unavailable for use or times when we find it necessary to shut down our Web Sites for a period of time for maintenance, updates and other reasonable adjustments.

Third-party web sites accessed by hypertext links appearing on Sun Life's Web Sites may have been independently developed by others. We do not guarantee the accuracy of any information in these other sites. The listing of an organization not affiliated with Sun Life the Web Sites should not be interpreted as an endorsement of its services or products by any of the Sun Life group of companies. Sun Life disclaims any and all responsibility and liability for the accuracy, content, completeness, legality, reliability or operability of said links or the services and resources therein. Any concerns regarding any such service or resource should be directed to the particular service or resource.

Sun Life reserves the right to change the terms of use of its Web Sites and Interactive Web Services or discontinue them at any time upon notice to you. Notice may be given to you in writing, by e-mail or by posting such notice on our Web Site. You agree that Sun Life may immediately terminate your access to the Interactive Web Services (as described below) if you violate any of these Conditions of Use.

Your use of the Web Sites shall be entirely at your risk. The Sun Life group of companies will not be responsible in any manner for any harm, loss or damage, however caused, arising out of your use of the Web Sites, including direct, indirect, special, third party or consequential damages. We will not be responsible for any detrimental reliance that you may place upon the Web Sites or its contents.

OUR WEB SITES AND INTERACTIVE WEB SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MECHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND THE WARRANTY AGAINST INFRINGEMENT WITH RESPECT TO THE INFORMATION PROVIDED AND THE USE OF THIS SERVICE. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

If any provision is these Conditions of Use are held invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect. The laws of the Commonwealth of Massachusetts and the applicable laws of the United States shall govern your use of the Web Sites. You hereby consent and submit to the non-exclusive jurisdiction of the courts of the Commonwealth of Massachusetts in any action or proceeding related to your use of the Web Sites.

Interactive Web Services

Access to Sun Life's Interactive Web Services requires an electronic identification which consists of a user name, Internet Personal Identification Number (commonly referred to as a P.I.N. or password), or other security measures that Sun Life may require. You agree that the use of this electronic identification is the legal equivalent to your written signed instructions to Sun Life and that your identity as an authorized user of our Web services is determined solely by your user name and Internet Personal Identification Number. You acknowledge that you are responsible for the safekeeping of your Internet Personal Identification Number and that Sun Life is unable, and under no obligation, to confirm the identity or authority of any user of our Web services. You also agree that Sun Life has no duty to inquire as to the authority or propriety of any instructions given to it and shall be entitled to act upon any such instructions. If you become concerned that the confidentiality of your Internet Personal Identification Number has become compromised, you agree to notify Sun Life and change your Internet Personal Identification Number immediately. To keep your policy or contract information confidential, you agree not to disclose your Internet Personal Identification Number to anyone and will not record it anywhere. You agree to immediately notify Sun Life of any unauthorized use of your Internet Personal Identification Number and/or access to your policy or contract records. Sun Life reserves the right to cancel or restrict the use of your Personal Identification Number and/or its Interactive Web Services without notice and for any reason, including the reason of your use that is contrary to these Conditions of Use.

Any on-line acknowledgments or other messages which appear on your screen for transactions entered do not mean that the transactions have been received, accepted or rejected by Sun Life. These acknowledgements are only an indication that the transaction information entered by you has either been transmitted or cannot be transmitted to Sun Life. No transaction shall be deemed accepted until you receive a written confirmation from Sun Life. You are responsible for reviewing all confirmations and policy or contract statements received by you in order to verify their accuracy. If you do not receive a written confirmation within five (5) business days of a transaction, you agree to immediately notify Sun Life.

Certain parts of the Web Sites permit you, an authorized contract or policy holder, to view, change and enter information on your policy or contract record, obtain quotations, make or schedule premium payments, and receive other information related to your policy or contract through electronic transmission via a compatible personal computer and a secure Web browser.

Certain parts of the Web Sites permit you, an authorized broker or representative, to access information pertaining to your clients or your companies' individual or group insurance contracts or accounts for the sole purpose of maintaining ongoing contact with your clients and to service their contracts or accounts. You may download information pertaining to your clients and print out a hard copy in connection with providing client services. You are not authorized to, and agree not to use this service for any other purpose other than as provided herein. You acknowledge that information that you access through this service is highly confidential and you agree that you will use it accordingly. Certain parts of the Web Sites also permit you, an authorized broker or representative, to access forms and marketing and educational materials. In addition to these Conditions of Use, your use of these parts of the Web Sites and materials are subject to the terms and conditions of any applicable sales, distribution, and appointment agreements, as well as Sun Life’s policies and procedures.

For Providers

You must register and create user credentials to access the Web Site that will allow you to check member benefits and eligibility (the “Provider Portal”). You agree to protect and maintain the confidentiality of any usernames, passwords, or other secure user credentials that you create, or that we provide to you, to access the Provider Portal. You agree that access will be limited to authorized personnel on a need-to-know basis, and such authorized personnel will have the least amount of access necessary to perform the services under your agreements with Sun Life. You agree to immediately disable the access of any authorized personnel who no longer need access, or who no longer work for the office.  You agree to immediately notify us of any unauthorized use of or access to the Provider Portal, or immediately contact us for assistance with disabling access. We will not be liable for any damages arising from your failure to comply with this Section, any other Conditions of Use, or applicable laws.

Protected Health Information (PHI)

Through certain parts of the Web Sites, including on Sun Life Connect, you, a provider, provider’s authorized personnel, or an authorized group policy holder (employer), will have access to information which may be considered Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). You acknowledge that you have implemented appropriate privacy and security safeguards as required by law and that you are authorized to access this information by either Sun Life or the administrator of the applicable group health plan. Any use or disclosure of the information obtained through Sun Life Connect is strictly limited to the extent such use or disclosure is permitted under HIPAA and its implementing regulations (45 CFR Parts 160-164). You are required to notify Sun Life immediately if you suspect any information has been inappropriately accessed, used, disclosed, modified or destroyed.

Sun Life Benefit Account

We may partner with third party vendors to provide administrative services to your Sun Life Benefit Account. These services include the option for you to access certain information and conduct transactions concerning your account on-line through the partner website. When you open a Sun Life Benefit Account on-line, we will share information about you as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Online Information

The information gathered and retained by us from your use of the Web Sites will only be used by Sun Life Financial and it affiliated group of companies. Your activity on the Web Sites will not result in you being added to a mailing list, unless you specifically request us to do so. We will not provide or sell any information about you to unpermitted third parties. No sales person will call you unless you specifically request it. Please see our Privacy Policy for more information on security and privacy matters regarding the use of the Web Sites and Interactive Web Services. Our Privacy Policy can be accessed over the Internet.

It is important to keep in mind, however, that the Internet is not a totally secure medium of communication. For this reason, we cannot guarantee the privacy of any information you input on the Web Sites or send to us on the Internet. The Sun Life Financial group of companies will not be responsible for any damages you or others may suffer as a result of the loss of confidentiality of any such information sent over the Internet.

If you have questions about this policy, please contact us.

Copyright

The contents of the Web Sites are protected by copyright. Except as may otherwise be provided herein, users of Sun Life's Web Sites shall be entitled to copy information for their own non-commercial personal use but may not republish or reproduce any part without the prior written permission of the applicable Sun Life company. Republishing and reproducing includes any uploading, downloading or accessing the information on our Web Sites onto the Internet or any other local or international computer system. An acknowledgement of the source must be included whenever our materials are copied or published. If you require further information on the uses that you may make of the information on the Web Sites or if you wish to obtain a license to reproduce or republish any material on the Web Sites, please send such requests by e-mail or contact us:

Public Relations and Communications Department
SC 1214
One Sun Life Executive Park
Wellesley Hills, MA 02481

Any infringement of our rights will result in appropriate legal action. The Sun Life group of companies disclaims any and all liability which may result from any unauthorized reproduction or use of the information on the Web Sites.

Trademarks and Service Marks

All trademarks and service marks used on the Web Sites or in connection with the goods and services mentioned on the Web Sites, including Sun Life, are registered trademarks or service marks of Sun Life Assurance Company of Canada and are protected by U.S. and foreign trademark laws. All rights reserved.

Questions

If you have questions about this Legal Notice, please contact us.

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