Sun Life recognizes and values your data privacy rights. We seek to uphold them in accordance with the law.
In this Statement…
Personal data refers to any information that identifies you as a person. As defined by the Philippine Data Privacy Act of 2012, this may be “sensitive personal information.”
Data privacy refers to the necessity to preserve and protect any personal data collected by an organization from being accessed by a third party.
Sun Life refers to the Sun Life group of companies in the Philippines, including:
This Privacy Policy Statement aims to explain the following:
Your data privacy rights are protected by the Philippine Data Privacy Act of 2012. This law states that you have the right to:
At Sun Life, we ask you for your personal data when you:
The personal data we collect from you may include the following:
We may also ask for personal data from other sources whom you have permitted to share your information with us. These sources may include your financial advisor, other insurers, reinsurers or distribution partners, the Medical Information Database, credit bureaus or aggregation agencies, government and other regulatory bodies, and other third parties.
There may be cases where third parties send us personal information even without us requesting. In such cases, we will determine if we can legally keep the information and use it for the declared purpose.
It must be noted that this Statement does not apply to third party websites which have links to our sites. The processing of your personal data in a third party site is subject to their own Data Privacy Policy. Sun Life will not be responsible for the information collected from such sources, neither will Sun Life be liable for any loss or damage caused by the use of or reliance on such third party.
We process your personal data based on your consent, legitimate business interest, and lawful processing. We use it only for:
We may use your information for other purposes necessary to provide insurance, investment, and other incidental services in line with your transactions.
When using your data, we may utilize manual and/or technology-enabled data processing systems to make automated decisions and help us serve you, including underwriting, profiling, orphan policy handling, finance-related functions, letter preparation and printing, email and call validation, document and identity verification, and other processes. For these activities, we will inform you and ask for your consent (if necessary) before proceeding.
Meanwhile, partnerships and corporate entities that Sun Life works with are expected to:
Sun Life keeps your personal data in paper-based files and electronic records. While the processing of your personal data exposes you to financial, legal, regulatory, or reputational risks that may result from its unauthorized processing or disclosure, Sun Life is committed to protecting your privacy by:
Sun Life takes responsibility for all your personal data in our possession. This includes information transferred to third parties who perform services on our behalf, whom we require to strictly adhere to our privacy policies and practices.
We may disclose and share your personal data based on your consent, legitimate business interest, and lawful processing, to the following parties:
Your personal data will be retained by Sun Life throughout the duration of your plan, investment, or account and/or until the expiration of the retention limit set by Sun Life standards, industry standards, laws and regulations. This period will be counted from account closure and will be set until destruction, disposal or anonymization of records, unless withdrawn in writing or withheld due to changes in the information supplied by the Company.
Sun Life reserves the right to update or change sections of this Privacy Policy Statement any time and without prior notice. We will exert reasonable efforts to reach out to our clients in case there are significant changes, but we highly encourage you to review this Statement every now and then.
If you have questions about this Privacy Policy Statement, our data processing activities, or transactions made via this website, you may contact Sun Life’s Data Protection Officer at (632) 8849-9558 or send an email to privacyconcern@sunlife.com.
Address: Sun Life of Canada (Philippines), Inc.
2nd Floor, Sun Life Centre, 5th Avenue corner Rizal Drive
Bonifacio Global City, Taguig City 1634
Client Care Hotline: 8849-9888
Toll-free number via a PLDT line: 1-800-10-SUNLIFE (1-800-10-7865433)
Email address: sunlink@sunlife.com
Business hours: 8 AM to 7 PM, Mondays to Fridays
Sun Life offers products and services that can help you achieve lifetime financial security and live a healthier life. If you wish to receive marketing or promotional information, please feel free to send us an email or call us.