Interactive Web Services
The following terms and conditions supplement the General Conditions of Use described above. References in this section to "you" means authorized policy or contract holders.
Related to your policy or contract through electronic transmission via a compatible personal computer and a secure Web browser. Access to Sun Life's interactive Web services requires an electronic identification which consists of a user name, Internet Personal Identification Number (commonly referred to as a P.I.N. or password), or other security measures that Sun Life may require.
You agree that the use of this electronic identification is the legal equivalent to your written signed instructions to Sun Life and that your identity as an authorized user of our interactive Web services is determined solely by your user name and Internet Personal Identification Number.
To keep your policy or contract information confidential, you agree not to disclose your Internet Personal Identification Number to anyone and will not record it anywhere.
You acknowledge that you are responsible for the safekeeping of your Internet Personal Identification Number and that Sun Life is unable and under no obligation to confirm the identity or authority of any user of our interactive Web services.
You also agree that Sun Life has no duty to inquire as to the authority or propriety of any instructions given to it and shall be entitled to act upon any such instructions.
If you become concerned that the confidentiality of your Internet Personal Identification Number has become compromised, you agree to immediately change your Internet Personal Identification Number and notify Sun Life.
To keep your policy or contract information confidential, you agree not to disclose your Internet Personal Identification Number to anyone and will not record it anywhere.
You agree to immediately notify Sun Life of any unauthorized use of your Internet Personal Identification Number and/or access to your policy or contract records. Sun Life reserves the right to cancel or restrict the use of its interactive Web services or your Internet Personal Identification Number, without notice.
Prescinding from the foregoing, any on-line acknowledgments or other messages which appear on your screen for transactions entered do not mean that the transactions have been received, accepted or rejected by Sun Life. These acknowledgements are only an indication that the transaction information entered by you has either been transmitted or cannot be transmitted to Sun Life. No transaction shall be deemed accepted until you receive a written confirmation from Sun Life. You are responsible for reviewing all confirmations and policy or contract statements received by you in order to verify their accuracy. If you do not receive a written confirmation within five (5) business days of a transaction, you agree to immediately notify Sun Life.
You agree that you shall not rely on e-mail if you need to communicate with Sun Life right away. You agree that Sun Life may respond to you by e-mail with regard to any matter related to the service.
Sun Life reserves the right to discontinue its interactive Web services and to change the terms of its use at anytime upon notice to you. Notice may be given to you in writing, by e-mail or by posting such notice on our website. You agree that Sun Life may immediately terminate your access to its interactive Web services if you violate any of the above Conditions of Use.