客户投诉解决流程

If you are unhappy with our product or service, we want to hear from you. We are here to resolve your concerns. We kindly ask that you please follow the process below so we can get to the root of the concern, fix the problem and learn from the experience.

You have two options for sharing a complaint with us:

• Give us a call
  Depending on the product or service you are calling about, please call the respective Customer Service center number listed below, and we will try to resolve the issue over the phone.

• Acknowledge receipt of your complaint in writing in the manner you reached out to us (by e-mail or regular mail) within 2 business days of receipt of the complaint. Please allow additional time for our letter to reach you via regular mail.

• Investigate and review your complaint thoroughly.

• Respond within 30 calendar days, offering a complaint resolution or instructions on further steps needed to resolve your complaint.

We thank you for your business and hope to resolve any problems in a prompt and satisfactory way.

Sun Life Assurance Company of Canada – Bermuda branch

Sun Life Financial Investments (Bermuda) Ltd.