Customer FAQ

How do I find information about my account or plan?
Where can I find out about a claim I submitted?
I want to speak to a customer service representative. Where can I get contact information about customer service in my region?
Where can I find forms?
How many employees work for Sun Life?
Where are your head office locations?
Who and where are your subsidiary companies?
In what countries does Sun Life do business?
What employment opportunities are available at Sun Life?
What products does Sun Life offer?
Where can I find a Sun Life advisor?
Where can I find Sun Life’s latest financial results?
Where can I find information about dividend payments or share price information?
Where can I find policyholder dividend and bonus information?

How do I find information about my account or plan?
To access your individual or group member account or request information, choose your country site on our Contact us page. Once on your country site, follow the instructions to login to your account or contact your local offices.

Where can I find out about a claim I submitted?
To access your individual or group member account and get information about your claim, choose your country site from the map above. Once on your country site, follow the instructions to login to your account or contact your local offices.

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I want to speak to a customer service representative. Where can I get contact information about customer service in my region?
View our Contact us section to find a customer service representative in your country.

Where can I find forms?
There are a variety of individual and group member forms available online or through our customer service representatives. Access your account by choosing your country site from the map on our Contact us page. Once on your country site, follow the instructions to login to your account or to request assistance.

How many employees work for Sun Life?
The Sun Life Financial group of companies has 28,515 employees worldwide. We also have 127,755 advisors worldwide.* For more information, view our Corporate and country fact sheets.
*As of December 31, 2013

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Where are your head office locations?
We have a head office in each region where we operate. Refer to the contact information about our locations around the world.

Our corporate head office is located at:
150 King St. West
Toronto, Ontario
Canada M5H 1J9
Phone: 416-979-9966
Email: webmaster@sunlife.com

Refer to the Contact us section for information about other locations.

Who and where are your subsidiary companies?
Download our full list of Sun Life subsidiary and affiliated companies Adobe PDF document (as at December 31, 2013).

In what countries does Sun Life do business?
We serve millions of customers across our group of companies in key markets worldwide. View our Sun Life Financial fact sheet for a full look at our locations around the world.

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What employment opportunities are available at Sun Life?
A company as large and diverse as Sun Life offers many career options. Visit our Careers section to find out more about working at Sun Life and to view current job postings.

What products does Sun Life offer?
We provide a wide range of individual and group life and health insurance, benefits, savings, investment, annuity and pension and retirement products. We also offer asset management services. Visit our products and services section to learn more about products specific to your region.

Where can I find a Sun Life advisor?
We have a strong network of Sun Life financial advisors around the world. Select your country from the map to find an advisor or contact our offices in your region.

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Where can I find Sun Life’s latest financial results?
Visit our financial results and reports section for current and historical financial information.

Where can I find information about dividend payments or share price information?
Visit our Investors section for the latest information on shares and dividend payments.

Where can I find policyholder dividend and bonus information?
Visit our policyholder dividends and bonuses section.

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