FAQ

Have a question about your shares or your shareholder account? Select a subject below to view a list of frequently asked questions about that topic. If you have a question and you can’t find the answer here, contact Shareholder Services.

What would you like to do today?

Choose from an option below or view our FAQ.

View my shareholder account

CIBC Mellon’s AnswerLine provides online access to your account.* Visit the CIBC Mellon Investor Centre to register.
* For shareholders in the U.K., this service is available for share certificate holders only. Contact Capita Registrars Ltd if you have a share ownership account.

Change my address

Fill out a change of address form with our transfer agent CIBC Mellon.

Replace my dividend cheque

Visit our transfer agent CIBC Mellon for information on replacing your cheque.

Replace my certificate

If you hold a Sun Life share certificate, visit our transfer agent CIBC Mellon
Request information about replacing your share ownership statement through the CIBC Mellon inquiry form.

Sell or transfer shares

Refer to our FAQ How do I sell or transfer ownership of common shares? for information.

Enroll in reinvestment plan

Refer to our FAQ for information about our Canadian Dividend Reinvestment Plan.

Sun Life share information

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Sun Life Financial

FAQ