As of 7/1/2025, Dental Health Alliance is servicing Kansas City Life Insurance Members!
Providers can submit Kansas City Life claims with dates of service of 7/1/2025 or after via:
- KCL Payor ID: CX058
- Online: The provider portal
- Mail: PO Box 292, Milwaukee, WI 53201-0292
Ortho Continuation Claims
To receive continued payments for Ortho claims started under the prior administrator, please provide the following information
- ADA claim form with date of service 7/1/25 or later
- Box 35 of claim form
- Original banding date
- # of months in treatment plan
- Total case fee
- Banding/initial fee
- Amount of prior payments
Claims received without this information cannot be processed.
Electronic claims submitted with a date of service prior to 7/1/25 will be routed to the prior administrator. Please submit the claim with the required 7/1/25 or later service date to ensure correct routing.
After the required information is received, the claim will be set up for automated monthly payments and it is not necessary to submit a monthly claim for reimbursement.
Gain Access to Kansas City Life
Dental Health Alliance®, L.L.C. (DHA®) is excited to announce an upcoming arrangement with Kansas City Life Insurance Company (Kansas City Life). Effective July 1, 2025, Kansas City Life plan members with benefits administered by DentaQuest1 will have access to the DHA network on an in-network basis.2
How to Participate
Participation is your choice. Opting out of the Kansas City Life arrangement will not impact your overall participation in DHA.
- No action is needed to participate in this arrangement.
- You can opt out of participating with Kansas City Life on an in-network basis by visiting surveymonkey.com/r/KCLifeElectionForm by June 16, 2025. If you choose to opt out, you will not have access to the relevant Kansas City Life plan members through your participation in DHA and you will be removed from the relevant Kansas City Life directory.
- DHA tracks opt outs at the office address level. If any dentist at your office opts out, all current and future dentists at the same address will be opted out.
Details about this new arrangement:
Which companies are participating with this arrangement?
Kansas City Life Insurance Company
Which products does this apply to?
PPO Dental coverage in all states.
Which network fees will apply?
Your DHA fee schedule will apply when you provide covered services to Kansas City Life. If you have questions regarding your participation status or reimbursement rates, please contact DentaQuest at 800-434-2638.
When a member comes to your office for care:
Check patient eligibility/benefits and verify that the patient's plan utilizes the Dental Health Alliance Network.
Sign up for the Provider Web Portal for real-time status updates!
Visit providers.dentaquest.com to learn how to register online, for access to check patient eligibility and benefits, view claim status and EOBs, sign up for electronic payments, submit claims and more.
Contact us
We hope you are excited to participate in this opportunity. If you have any questions, please contact DHA at 800- 434-2638.
1 DentaQuest and Dental Health Alliance, L.L.C. are affiliates and members of the Sun Life group of companies.
2 Participation is subject to your right to opt out of this arrangement and this client's right to determine which DHA providers to accept and retain in its network.