There are many ways to work with Sun Life Dental, however connecting digitally is more important than ever.
We offer Providers online access to plan information for Sun Life members through our online portal. Registration and use is simple and can be accessed 24/7.
Look up patient benefit and plan information. If you are a new user, simply select Create an account to register.
Tip! Your patients with Sun Life Dental can also register their account in the portal to access plan and benefit information, and to see their explanation of benefits.
How do I sign up for electronic claims submission?
Sun Life accepts claims from Change Healthcare and Tesia. To learn more, visit:
Can I send attachments to Sun Life electronically?
Yes, contact National Electronic Attachment (NEA) or Tesia for specifics.
Sun Life’s electronic payer number
Simply call our toll-free number 800-442-7742, input some patient information and we’ll send you a fax with detailed plan and benefit information.
You can also read our benefits & eligibility flyer
If your patients with Sun Life Dental coverage express concern about their dental coverage, let them know we have taken steps to help
Sun Life has lengthened payment grace periods, extended continuation for all benefit plans, including dental, and modified our rehire provisions to help those impacted by temporary layoff or furlough keep their coverage. Individuals may also be eligible to COBRA their dental benefits.
We are here to help should your patients have questions. Please guide them to contact Sun Life’s Dental claims team at: 800-442-7742
Are you providing services through teledentistry today? Our current environment has necessitated that more evaluative services temporarily be delivered in this manner. If so, it is important to know that Sun Life accepts teledentistry claims.
Please continue to submit claims as you normally do. Sun Life allows the benefit for D0140 when performed with a D9995 (Synchronous Teledentistry). These evaluations are subject to the same policy provisions, copayments and frequencies as an office visit.
With over 150 years of history, we’ve got you covered.
Public health resources
Provider resources
Learn more from the American Dental Association's
COVID-19 Center. · HHS CARES Act Provider Relief Fund for Providers.
Group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states except New York. In New York, group insurance policies are underwritten by Sun Life and Health Insurance Company (U.S.) (Lansing, MI).
© 2022 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved. The Sun Life name and logo are trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us.
SLPC 30172 2/22 Exp. 5/24
