Client support
SLPC 25128 10/18 (exp. 10/20)
How can we help?
We take great pride in supporting our customers. Whether you need an insurance form, have questions about your benefits, or require other assistance, we’re here to help.
Need to speak to someone?
Find the right contact to help answer your questions:
- General inquiries
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Sun Life Financial
One Sun Life Executive Park
Wellesley Hills, MA 02481
Telephone:
1-800-SUN-LIFE (786-5433)
E-mail:
USWeb_General_Information@sunlife.com - Employee benefits
-
Mail:
Sun Life Financial
SC 2350
Wellesley Hills, MA 02481
Telephone:
1-800-247-6875
E-mail:
Group_eCommerce@sunlife.comPrepaid Dental Claims 800-443-2995
All Other Dental Claims 800-442-7742
Vision Claims 800-877-7195 - Corporate
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General inquiries:
Sun Life Financial
One Sun Life Executive Park
Wellesley Hills, MA 02481
Telephone:
1-800-SUN-LIFE (786-5433), ext. 303-1955
E-mail:
USWeb_General_Information@sunlife.comTo report suspected fraud/ethics violations:
SIU Fraud Reporting Officer
Sun Life Financial, SC1135
One Sun Life Executive Park
Wellesley Hills, MA 02481
Telephone:
1-800-432-1102 ext. 303-1315
E-mail:
usfraud@sunlife.comInvestor relations:
Institutional investors and analysts can contact us at:
E-mail:
investor.relations@sunlife.comMedia inquiries:
Please visit our media contacts page.
Sun Life Financial is committed to protecting customer, policyholder and company assets. To fulfill this commitment, Sun Life Financial has developed internal controls to safeguard assets, including controls to detect and prevent fraud. Customers, policyholders, agents, and employees are encouraged to contact the company to report suspected fraudulent or dishonest activity which may potentially impact Sun Life Financial or parties with which it has a relationship. Contact information is listed below. All calls and correspondence using the following phone number, e-mail, and address will be treated in a confidential manner. If you wish to be contacted, please leave your name and contact information. Typically, an investigator will respond within one business day after the information is provided. You may also leave an anonymous message. However, to be of value, information left in an anonymous message should be verifiable and be sufficiently detailed so as to allow Sun Life Financial to initiate an investigation.
- Life insurance
-
Universal Life/Whole Life policies:
For general correspondence:
Sun Life Financial
Attn: Individual Customer Service
P.O. Box 9106
Wellesley Hills, MA 02481
Telephone:
1-800-862-6266
Fax:
1-888-863-8311
E-mail:
Customer ServiceFor overnight mail:
Sun Life Financial
One Sun Life Executive Park
Wellesley Hills, MA 02481For premium payments:
Sun Life Financial
P.O. Box 0760
Carol Stream, IL 60132-0760For overnight mail (payments):
Sun Life Financial
Lock Box #0760
8430 W Bryn Mawr Ave 3rd Fl
Chicago, IL 60631For NY general correspondence:
Delaware Life Insurance
Company of New York
P.O. Box 9106
Wellesley Hills, MA 02481-9106
Telephone:
1-877-750-8683
Fax:
1-888-863-8311
E-mail:
Customer ServiceFor NY overnight mail:
Delaware Life Insurance
Company of New York
112 Worcester Street,SC 8888
Wellesley Hills, MA 02481For NY premium payments:
Delaware Life Insurance Company of New York
P.O. Box 0532
Carol Stream, IL 60132-0532For NY overnight mail (premium payments):
Delaware Life Insurance Company of New York
Lock Box #0532
8430 W Bryn Mawr Ave 3rd Fl
Chicago, IL 60631Term Life policies:
For policies beginning
with SC, SU:
Sun Life Financial Term Center
P.O. Box 84308
Lincoln, NE 65808
Telephone:
1-877-431-7379
E-mail:
admin@sunlifeterm.comOvernight mail for
SC, SU policies:
Sun Life Financial Term Center
421 South 9th Street, Suite 222
Lincoln, NE 65808For all other policies:
Sun Life Financial
P.O. Box 9106
Wellesley Hills, MA 02481-9106
Telephone:
1-800-862-6266
Fax:
1-888-863-8311
E-mail:
Customer ServiceOvernight mail for all other policies:
Sun Life Financial
One Sun Life Executive Park
Wellesley Hills, MA 02481 - For Providers
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Mail:
2323 Grand Blvd.
Kansas City, MO 64108PPO provider services
Telephone: 800-434-2638
E-mail:
ppoinforequests@sunlife.comPrepaid provider services
Telephone: 800-443-2995
E-mail:
prepaiddental@sunlife.com
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