Novel coronavirus update– Sun Life is ready to help

Sun Life is closely monitoring the spread of novel coronavirus (COVID-19) and is ready to assist Clients who have been affected by this recent outbreak. A number of governments and organizations have issued travel advisories as a preventative measure as a result of concerns about coronavirus, including Sun Life.

Clients that have questions about their plans or need assistance can reach Sun Life at the following phone numbers:

  • For group benefits: 800-247-6875
  • For Individual life insurance: 800-862-6266

All of our Clients can leverage ComPsych’s Employee Assistance Program, regardless of whether they have EAP through Sun Life—at no extra charge. Current Clients of Sun Life EAP by Design can access ComPsych’s GuidanceResources website, www.guidanceresources.com.

Clients who do not have EAP through Sun Life can access services at www.guidanceresources.com/crisis or by calling ComPsych’s toll free resource line at 888-828-3240 from 7:30 a.m. to 5:30 p.m. CT. The line offers callers in-the-moment support, information, and resources that may be of assistance.

Additional resources can be found on the following websites: