A real-life example: On business in China

SLPC 24048 01/16 (exp. 01/18)

An employee gets hospitalized while on business in China

An employee of one of our policyholders traveled to China. While he was there, he became ill and had to be hospitalized. The doctors advised that he not be moved. The employer, who wanted to make sure the employee was getting good care, contacted Assist America.

The Assist America medical coordinator phoned the doctors in China, and found that the hospital was a respected facility with 90% of its physicians trained in the U.S. The medical coordinator agreed with the doctors’ recommendation that the employee remain in the hospital until it was deemed medically safe to transport him home.

Assist America offered to fly the employee’s wife to China so she could be with her husband. The employee and his wife decided that she would wait for him to come home, since she was nine months pregnant. A few days later, the employee was well enough to fly back to Oklahoma. Assist America paid for first-class seats for him and a medical escort to accompany him home, ensuring that he would have medical support if needed.

The employee’s story demonstrates the value of Emergency Travel Assistance when facing a medical crisis far from home. Assist America paid for the medical coordinator’s consultation and the flight home.

Read another example:

Emergency Travel Assistance is provided by Assist America and is available with Sun Life’s Basic Life, Voluntary Life, and Accident insurance.

Value-added services are offered only on specific lines of coverage and carry a separate charge, which is added to the cost of the insurance. The cost is included in the total amount billed. Sun Life is not responsible or liable for care, services, or advice given by any provider or vendor of these Services. Sun Life reserves the right to discontinue any of the Services at any time. Services are provided by Assist America,® the nation's largest provider of global emergency travel assistance services through group benefit plans. Services are not insurance. Assist America® is a registered service mark of Assist America, Inc.