COVID-19 response

We’re here to help

Our people are here for you. Our business continuity efforts have long been in place for moments like this. And we have operated with an agile work approach for years with robust capabilities for employees to work remotely, allowing us to pivot quickly in this crisis. Nearly all Sun Life U.S. employees are working from home during this pandemic, which helps ensure their well-being while continuing to serve our Clients and local communities. We want to reassure you that Sun Life is a financially strong company, and we’re here for you during these challenging times.

Read a message from our President on COVID-19.

  • Considerations for reopening the workplace
  • FFCRA and CARES Act
  • Federal loan programs
  • New York and other state resources


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  • Continuation/Portability for furloughed employees
  • Answers to top employer questions
  • Extended grace periods and more
  • How to work with us digitally

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  • Virtual group or 1:1 meeting support
  • Telephonic support for 1:1 communication
  • Enrollment and administration platforms
  • Customized landing pages

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  • Answers to top questions
  • If you lost your job or full time status
  • Short-Term Disability and COVID-19
  • COVID-19 benefit if you have Critical Illness coverage

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  • Answers to Sun Life member questions
  • How to work with us digitally
  • Resources for dental providers




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  • Answers to top questions
  • Adding telemedicine services to the Plan
  • Right to Recalculate provision
  • How to work with us digitally



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This content is not to be considered legal advice. We recommend Clients speak with legal counsel specializing in labor and employment law to ensure your organization meets requirements

Group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York. In New York, group insurance policies are underwritten by Sun Life and Health Insurance Company (U.S.) (Lansing, MI). Product offerings may not be available in all states and may vary depending on state laws and regulations. Sun Life reserves the right to discontinue any service that is not insurance at any time. All products, brands, and names are the property of their respective owners.

SLPC 30172 5/20 Exp. 5/22