For dental providers


Thank you for providing great service to Sun Life Dental members!

How to work with us digitally

There are many ways to work with Sun Life Dental, however connecting digitally is more important than ever.

We offer Providers online access to plan information for Sun Life members through our online portal. Registration and use is simple and can be accessed 24/7.

Sun Life will pay in-network dentists $10 per member per visit for Personal Protection Equipment (PPE) for claims paid by Sun Life for covered services provided to Sun Life members with dates of service between October 1 and December 31, 2020. Simply submit D1999 for PPE with a claim for covered services no later than January 31, 2021. PPE payments will be available for fully insured Sun Life PPO dental plans only. PPE payment is subject to regulatory review, may vary by state and may not be available in all states. Exclusions and limitations may apply.

Look up patient benefit and plan information. If you are a new user, simply select Create an account to register.

Tip! Your patients with Sun Life Dental can also register their account in the portal to access plan and benefit information, and to see their explanation of benefits.

How do I sign up for electronic claims submission?

Sun Life accepts claims from Change Healthcare and Tesia. To learn more, visit:

Can I send attachments to Sun Life electronically?

Yes, contact National Electronic Attachment (NEA) or Tesia for specifics.

Sun Life’s electronic payer number

  • 70408

Simply call our toll-free number 800-442-7742, input some patient information and we’ll send you a fax with detailed plan and benefit information.

You can also read our benefits & eligibility flyer

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Answers to top questions

What if I can't visit a covered dentist?

Sun Life has relaxed frequency restrictions in plans so that members can get their plan's second prophy/regular cleaning in 2020, even when not six (6) months apart. Treatments must be at least five (5) months apart.

How is Sun Life helping members maintain coverage?

If your patients with Sun Life Dental coverage express concern about their dental coverage, let them know we have taken steps to help

Sun Life has lengthened payment grace periods, extended continuation for all benefit plans, including dental, and modified our rehire provisions to help those impacted by temporary layoff or furlough keep their coverage.  Individuals may also be eligible to COBRA their dental benefits.

We are here to help should your patients have questions. Please guide them to contact Sun Life’s Dental claims team at: 800-442-7742    

How does Sun Life handle services performed by teledentistry?

Are you providing services through teledentistry today? Our current environment has necessitated that more evaluative services temporarily be delivered in this manner. If so, it is important to know that Sun Life accepts teledentistry claims.  

Please continue to submit claims as you normally do. Sun Life allows the benefit for D0140 when performed with a D9995 (Synchronous Teledentistry). These evaluations are subject to the same policy provisions, copayments and frequencies as an office visit.

Considering offering services through teledentistry?  We recommend visiting the American Dental Association’s website as they have valuable information around safely providing teledentistry services.

Help your patients better understand teledentistry services with our easy-to-understand flyer. You are free to download and use or distribute.

Resources for dental providers

COVID-19 Response for Providers We recently hosted a webinar focused on Providers and Dental Practices. Content featured information about the CARES Act and how it could potentially benefit small business dental practices.

Sun Life has developed several sources of information around the financial stimulus programs available. In addition to the Provider webinar recording, please check out these additional resources:

Keep communicating with your patients

Sun Life is sponsoring a “Maintaining good oral health during COVID-19” flyer that you can send to your patients. Feel free to co-brand the flyer by adding your logo or practice name in the lower right corner. Simply download the flyer and attach to email or print and mail.


Download now



This content is not to be considered legal advice. We recommend Clients speak with legal counsel specializing in labor and employment law to ensure your organization meets requirements

Group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York. In New York, group insurance policies are underwritten by Sun Life and Health Insurance Company (U.S.) (Lansing, MI). Product offerings may not be available in all states and may vary depending on state laws and regulations. Sun Life reserves the right to discontinue any service that is not insurance at any time. All products, brands, and names are the property of their respective owners.

SLPC 30172 5/20 Exp. 5/22