Contact us if you suspect fraud, believe you have been a target of a scam and/or receive a suspicious email or telephone call from someone that you suspect to be falsely representing Sun Life Financial or if you have shared personal information with a scammer.

  • Provide us with a copy of the email, letter and/or cheque or, if you were contacted by phone, the date and time of the call.
  • Notify your local police department.

Contact us

Email: investigative.services@sunlife.com

Telephone: (00) 1-519-888-2412 (collect calls accepted)

Toll free:

  • North America: 1-888-224-8110
  • Indonesia: 001-803-018-7812
  • Philippines: 00-800-6000-6066
  • China: 00-800-6000-6066
  • Hong Kong: 0080-800-6000-6066
  • India: 000-8001-007-632
  • United Kingdom, Ireland & The Netherlands: 00-800-6000-6066

Calls are accepted 24 hours a day, 365 days a year.

Fax: (519) 741-0839

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