Your privacy is important to us. We want you to understand how we safeguard your personal information and what types of information we receive and collect when you visit our websites.
Personal information and online security
The term "personal information" includes any individually identifiable information about you that we may collect from you online, such as your name, address, email address, telephone number, or social security number.
When you visit a Sun Life website, you are anonymous unless you choose to identify yourself. You are not required to provide personal information to use our websites, unless a feature requires it. For example, if you have a policy or contract with us and wish to access your account online, you will need to provide identifying information. In these cases, we have physical, electronic and procedural safeguards in place to help protect your online personal information from unauthorized use or improper access. These safeguards may include:
- Passwords and personal identification numbers (PINs): Clients can access their account information online only after providing identifying information and a password or PIN. This information is unique to you, and is an important first step in protecting your information online.
- 128-bit encryption: Sun Life Financial uses a Secure Sockets Layer (SSL) protocol to protect personal information transmitted to us electronically. SSL transmitted information is encrypted, or scrambled, to prevent unauthorized reading of the electronic communication.
Although we have physical, electronic and procedural safeguards that we believe are adequate to protect personal information, any such systems may be subject to human and operational error. In particular, because the Internet is an open system, we cannot and do not guarantee that personal information entered by you online will not be misappropriated, intercepted, modified, deleted or used by others.
In the U.S., if you think that any personal information we have collected about you is inaccurate, you may send a written request to us at the following address: Sun Life Financial, P.O. Box 9106, Wellesley Hills, MA 02481-9106. We will review your request and make appropriate changes if warranted.
You may choose not to provide your personal information through a Sun Life website and use an alternative form of communication such as telephone, fax or regular mail.